Quality Programs Specialist, Facilities - Toronto, Canada - SickKids

SickKids

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About SickKids:

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world.

As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education.

Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day.

SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description:

Are you looking for a great career and rewarding future where you can make a difference in helping SickKids build a brighter future? Do you want to work for Canada's leading paediatric Hospital knowing you are improving the lives of children? Are you exceptionally organized and have experience in quality systems, processes and operational experience in large Hospital settings working with environmental services (housekeeping/waste management), protection services, plant operations, supply chain/Logistics, energy/sustainability and administration?

We have an exciting opportunity for a
Specialist, Quality Programs to help support the needs of the
Supply Chain and Facilities Operation** teams.

If you enjoy building strong relationships and working in a world class collaborative environment, then this is the opportunity for you

Here's What You'll Get To Do

Staff support:
Keep training modules up to date
Support & help coordinate staff engagement improvement activities
Track staff training & skillset plan; help coordinate training/recertification as needed
Continuous Improvement/Improving Processes & Systems:
Support process mapping and procedure writing
Work with various areas to support the development and maintenance of SOP's
Conduct audits and track/report results
Support problem solving workshops to address chronic issues
Support development of departmental risk management plans
Data Management & Reporting:
Track, maintain and report on departmental KPI's
Gather data and information for analysis to identify needed improvements
Ensure departmental policies and procedures are up to date
Coordinate departmental accreditation activities
Support customer satisfaction feedback system
Support Technology Improvements:
Support new software/systems testing (ie: take part in user acceptance testing scenarios, coordinate setup of new devices, etc)
Research, summarize and suggest new industry quality improvement technologies for consideration
Gather information to help support business case developments for new technology

Relationship Management

Regular interaction and communication with department representatives, stakeholders, consultants, Project Managers, Project Coordinators, Clinical Leads, Project Horizon staff or other team members.
Strong collaboration skills that foster and develop working relationships
Exemplary communication, facilitation, interpersonal and listening skills; experience successfully supporting and motivating diverse groups by learning and understanding their needs and objectives; experience establishing credibility and working relationships at all levels of the organization; solid sense of confidentiality and discretion.
Draws upon negotiation skills and conflict resolution strategies, to work with external and internal stakeholders, obtaining buyin and support to ensure success

Here's What You'll Need

Bachelors degree or diploma from an accredited university or college or equivalent work experience
Understanding of quality management fundamentals
Minimum of five years related work experience
Familiarity with quantitative analysis developing metrics and KPI's to monitor performance and identify root cause
Quality management educational certification would be an asset
Relevant knowledge and experience of hospital operations and environments. Familiarity with facilities operations areas including but not limited to environmental services, transport, protection services, plant operations, mail services, etc would be an asset
Experience in change management, project coordination/management and utilizing structured quality improvement frameworks would be an asset
Proficiency in Microsoft Office and any quality management software

Soft skills:

Excellent interpersonal, communication, decision making, judgment, planning/organization, leadership and problem solving skills
Demonstrated ability to work under pr