Unified Communications Analyst Ii - Saskatoon, Canada - eHealth Saskatchewan

eHealth Saskatchewan

Verified Company

Saskatoon, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services.

Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate to transform healthcare through the use of information and innovative technology".

It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users.

Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics.

Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record.

eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

About the Role

We are seeking a skilled and experienced Unified Communications Cloud Services Analyst to join the team to assist in the support of IT services that eHealth provides to the Health sector partners across Saskatchewan.

This individual will possess excellent customer service skills along with strong technical and leadership abilities, is detailed oriented who takes pride in their work and enjoys the challenges that go with it.

Reporting to the Unified Communications Manager, you will be responsible for the support of the provincial Cloud Services platforms for all the Health sector partners, facilities and related agencies.

You will directly support an Enterprise Class Hosted Communications Center which provides multiply services to the Health Sector and related Health Organizations.

Typical daily duties will include:

Day to day support regarding performance issues or connectivity issues via USD Tickets
Coordinate the update of and deployment of Client end software working with various departments
Test the compatibility of client end equipment and peripherals and recommend hardware standards
Projects / Future planning with our partners and departments to help them establish the requirements in meeting their changing demands and needs
Provide, create and update documentation. (i.e. call flow diagrams, standard work and knowledge documentations)
Mentor and provide guidance to junior team members

What are we looking for?

You will have extensive working knowledge and understanding in the following areas:

Extensive experience with Contact Center (Hosted Contact Center and/or UCCX) platforms.
Experience with the following Cloud or on premise platforms would be an asset
Webex / MS Teams
Various client end hardware and mobile devices
Administration of multifactor authentication / Cloud based infrastructure
Knowledge of Networking fundamentals would be an asset
Knowledge of Enterprise Monitoring concepts and network related tools such as packet sniffers would be an asset
Knowledge of Video over IP and Voice over IP functions would be an asset
Experience with API tools / Power shell would be an asset
Experience with Active Directory / ADSF / Azure would be an asset
Experience with delivering large scale IT technology refreshes or evergreen programs
ITIL service delivery concepts, with a focus on Change, Incident, Problem and Service request management.
Strong communication skills and customer service orientation

Knowledge of Saskatchewan Health IT sector would be an asset. After hours on-call will be a requirement of this position.

Competencies

Communication - Ability to write a variety of detailed, accurate and clear (technical) material such as user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target groups.

Leadership - Ability to constructively lead, advise and encourage others to achieve success in their work and contribute to the effectiveness of the work team.

Team/Independence - Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.

Organizational - Ab