Operations Officer Iv - Mississauga, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Operations Officer IV:


BR

Job Category - Primary

  • Commercial Banking

Work Location

  • 4880 Tahoe Boulevard

Employment Type

  • Regular

City

  • Mississauga

Time Type

  • Full Time

Province/State

  • Ontario

Hours

  • 37.5

Workplace Model

  • Hybrid

Pay Details

Department Overview

  • Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities. May contribute to analysis/ reporting on projects to support process improvement.
  • Offer comprehensive knowledge and/or guidance related to partners business area, determining solutions to customer problems based on a clear understanding of their needs.

Job Details

CUSTOMER

  • Execute more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
  • Identify opportunities to improve service delivery
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
  • Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels

SHAREHOLDER

  • Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload
  • Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
  • Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
  • Contribute to the development/delivery of presentations/ communications to management or broader audiences
  • Protect the interests of the organization identify and manage risks, and ensure the prompt and thorough resolution of escalated nonstandard, high risk issues
  • Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
  • Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
  • Identify, lead and actively participate in process improvements and determine solutions that will allow business to grow

EMPLOYEE TEAM

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
  • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
  • Provide training, coaching and / or guidance to others on the team
  • Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
  • Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
  • Keep others informed and uptodate about the status / progress of projects and / or all relevant or useful information related to daytoday activities
  • Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for the function and the bank, both internally and/or externally

Job Requirements

  • Undergraduate degree/ college diploma preferred and/or
  • 3+ years relevant experience

Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our car
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