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    Program Manager with Contact Center - Vancouver, BC, Canada - Insight Global

    Insight Global
    Insight Global Vancouver, BC, Canada

    1 week ago

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    Description

    This resource will lead end-to-end program management inclusive of program budget, discovery, roadmap and prioritization, governance, risk management, resource management, and stakeholder management.

    Yu will lead discovery and develop a strategy to scale Guest Support across our International regions, beginning with EMEA, inclusive of contact centre operations, digital sales functions, and centralized services (eg. workforce management).

    This role will require collaboration with Process Optimization team to assess gaps across the North America and International Guest Support operations.

    Additionally, you will collaborate with Product Management partners to define the product roadmap across core systems including CRM, OMS, and other tools used by customers and employees.

    This resource would be working with European Stakeholders and PST base stakeholders to identify gaps between CRM software's, process, space, taking on international volume, handling requests.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    . - Experience building programs from scratch and working cross-functionally with product management and directors and technology

    • Experience working in the digital space and presenting to VP level and above
    • Experience working within a contact center
    • Experience with Salesforce implementations Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
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