Analyste senior des réclamations, assurance responsabilité civile - Montreal, Canada - Taleo BE

Description

Analyste senior des réclamations, assurance responsabilité civile / Senior Claims Adjuster, Casualty

L' analyste senior en responsabilité civile est responsable de la gestion de divers types de dossiers complexes en responsabilité civile des entreprises, incluant des cas de mortalités, de blessures corporelles catastrophiques, de pertes majeures en dommages matériels, de responsabilité de produits ainsi que d'autres types de réclamations en responsabilité civile générale, le tout en conformité avec les normes, procédures et lignes directrices d'AIG.

L'analyste est responsable de l'analyse de la couverture d'assurance et de la rédaction des lettres communiquant la position de l'assureur. Il participe aux conférences de règlement et aux médiations et fournit les directives aux experts en sinistre indépendants et aux avocats, dans le cadre des négociations et du règlement des réclamations. Bien que la plupart des dossiers concernent des sinistres survenus au Canada, l'Analyste responsabilité civile se verra confier la gestion de certains sinistres survenus à l'étranger.

Le poste est situé à Montréal, Québec, ou à Toronto, Ontario et relève d'un Directeur d'unité, Responsabilité civile.

Ce que vous ferez :

• Traiter les dossiers sinistres en responsabilité civile, de leur ouverture jusqu'à leur conclusion
• Compléter l'analyse approfondie des polices d'assurance et de leur application au sinistre
• Fournir les directives aux experts en sinistre indépendants, aux avocats et autres professionnels engagés par l'assureur
• Communiquer verbalement et par écrit aux assurés, courtiers et souscripteurs la position de l'assureur relativement à la couverture d'assurance
• Assurer la gestion des litiges et des réclamations jusqu'à la conclusion du dossier
• S'assurer que les avocats se conforment aux lignes directrices de la compagnie en matière de gestion de litiges
• Participer aux médiations et conférences de règlement
• Négocier directement avec les tierces parties, si nécessaire
• Émettre les paiements en temps opportun
• Se conformer aux lignes directrices d'AIG relativement aux provisions pour sinistres (« réserves »), à la tenue des dossiers (notes et agenda) et à l'émission des paiements
• Informer la Direction de cas particuliers : plaintes, sinistres majeurs ou exceptionnels, difficultés relatives au droit des assurances ou de l'application des polices, etc.

Ce que vous apportez :

• Certificat de l'AMF en vigueur (expertise en règlement de sinistres en assurance de dommages des entreprises)
• Bilinguisme (français et anglais, écrit et parlé)
• Expérience avérée dans le traitement de sinistres commerciaux complexes et connaissance des polices d'assurance excédentaire.
• Diplôme d'études collégiales ou universitaires ou une expérience professionnelle équivalente
• Titre professionnel de PAA un atout
• Capacité à prendre des décisions et à transmettre les directives aux avocats, aux experts en sinistre indépendants et autres professionnels
• Grande capacité d'analyse et d'acquisition de connaissances
• Excellentes compétences en négociation et grand sens de la communication
• Excellentes aptitudes pour les relations interpersonnelles

AIG Canada accueille les candidatures de personnes en situation de handicap. Des mesures d'adaptation sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.

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Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property-casualty networks. General Insurance offers a broad range of products to customers through a diversified, multi-channel distribution network.

About the role

The Senior Claims Adjuster, Casualty is responsible for handling various types of mainstream commercial casualty claims including slip and falls, product liability and other general liability claims and must operate in accordance within all operational/Best Practices guidelines. This would include determining coverage, drafting reservation of rights and denial letters, attendance at mediation / settlement conference and instructing independent adjusters and attorneys in the negotiation and settlement of claims. Claims are primarily in Canadian venues, with limited worldwide exposures.

This position can be located either in Montreal, Quebec, or Toronto, Ontario, and reports to the Montreal Casualty Claims Unit Manager.

What you need to know:

• Review complex casualty claims in conjunction with policy wordings to determine coverage
• Provide direction to adjusters on investigation of claims
• Prepare disclaimer and/or reservation of rights letters and communication same to underwriters, brokers and insureds when applicable
• Provide instruction to legal counsel to bring about appropriate resolution of claim
• Ensure compliance by legal counsel of our litigation guidelines
• Participate in mediation/ADR process to bring about resolution of claim
• Negotiate settlements directly where possible
• Issue payments within appropriate time frame
• Operate within our best practices guidelines, including timely reserve review, notes, payment requests, electronic diary
• Inform management of all complaints, large losses, coverage issues, etc.

What we're looking for:

• Valid Quebec Commercial Claims Adjuster License
• Bilingual (French/English); must be able to effectively communicate in both languages (written and oral)
• Minimum of 7+ years handling complex commercial casualty claims, including umbrella and excess
• College/University or equivalent industry experience
• Experience in managing litigation files and ability to make decisions and give directions to counsel and/or adjusters
• Strong negotiating skills
• Strong written and oral communication skills
• Excellent organizational and interpersonal skills
• Ability to multi-task and work effectively and cooperatively fast-paced paced busy team environment
• Ability to manage a workload effectively and efficiently/ability to prioritize is essential
• Proficient computer skills to navigate paperless claim file system
• Travel: Approximately 15% to attend mediations/ADR.

AIG Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

French

Les bureaux d'AIG sont situés partout dans le monde, tout comme notre clientèle qui est également internationale. Nous devons être en mesure de fournir nos services autant en anglais qu'en français, et la maîtrise des deux langues est donc exigée, notamment en raison de la nature de nos services et de la nécessité de communiquer fréquemment avec des collègues d'autres provinces ou pays et de servir les clients dans les deux langues.

English

AIG has offices around the world. Our client base is also international. We must be able to provide our services in both English and French. Proficiency in both languages is required, namely due to the nature of our services and the need to communicate frequently with colleagues in other provinces or countries and to serve clients in both languages.

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We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to Reasonable accommodations will be determined on a case-by-case basis.

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