Market Manager - Vancouver, Canada - Kotn

Kotn

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Kotn, we're reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability.

Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St.

Journal.

Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

What You'll Be Working On:

Operations (25%)

Meet store sales targets and support profitability through cost and budget monitoring, strategic objective setting, and upholding customer experience standards
Perform managerial and administrative duties, including closing, opening, scheduling, time cards, expense tracking, and sales reporting
Work alongside Operations Lead to lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room setup and organization
Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omnichannel customer experience

Team Management (25%)

Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale
Create a culture of accountability: set standards and implement best practices for the team as to strengthen efficiency, accuracy, and execution within all retail pillars
Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all retail pillars; demonstrating a commitment to continuous innovation

Visual Merchandising (25%)

Validate completion of window display installs and takedowns in alignment with corporate Campaign Direction
Hold Operations Lead accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines
Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
Consistently validate product performance including successes and opportunities for style placement in order to promote strong sellthrough
Monitor product levels and make product requests and recommendations as required to ensure the right product, is in the right place, at the right quantity

Customer Experience & Service (25%)

Customerfacing every day: provide bestinclass customer experience to all customers; fielding questions and providing upbeat, customized experience
Work with the Community Lead to build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations
Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omniservices from a retail level
Process cash operations with efficiency and accuracy by capturing customer optin to leverage for future marketing opportunities and to finalize the instore experience loop
Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and a satisfactory resolution to all customer interactions

What You'll Bring:

Integrity
Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos

Communication
Demonstrate awareness by adjusting language and terminology, both written and verbally, for the intended audience to clearly convey ideas and address opportunities

Adaptability
Identify areas for improvement and optimistically acclimate to environments of change whether through the process, industry or organizationally

Collaboration
Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively

Additional Requirements:

2+ years experience in a similar management role at a midvolume, customercentric retail environment
Exceptional communicator, both verbally and written
Ability to take ownership and accountability
Availability to work weekends
Must have knowledge of Microsoft Excel and Google Suite