Student Support Advisor - Toronto, Canada - Fleming College Toronto

Fleming College Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Student Support Advisor

Department:
Student Support & Experience

Primary Purpose

Fleming College, Toronto Programs is a public college-private partnership between Fleming College and Trebas Institute, with academic delivery and student support services managed by Trebas Institute.

Trebas Institute, established in 1979, is a private vocational school with campuses in Montreal and Toronto and offers a broad range of programs in audio, film and television, business and technology as well as music, event and entertainment management.

Our mission is to provide high-quality and accessible education and support services to maximize our students' success and learning experience.

We strive to achieve this mission through a commitment to excellence, innovation, interdisciplinary collaboration, as well as inclusiveness and diversity.

Specific Responsibilities

Continually develop and implement efficient communication processes and strategies to promptly handle and respond to large volumes of student enquires.
Record, organize and maintain a current database of detailed student communication and case records.
Quickly gain a thorough understanding of the FCT student journey, from preenrolment to graduation, and various departments, policies, and processes to provide students realtime answers to their questions, and where necessary, redirect enquiries to the appropriate stakeholders.
Collaborate with internal staff from Student Support and Experience, and several other departments to coordinate flow and accuracy of student communication
Identify irregularities and/or trends in student communication and develop/implement recommendations to resolve issues
Assist in the development and production of communication materials designed for new students such as Orientations, Schedules, Guides, etc.
Perform additional communication tasks, administrative duties, and undertake special communications projects as assigned.
Coordinate and optimize the student flow on campus.
Actively participate in webinars, events, Q&As, info sessions (on campus and online) and collaborate in planning, organizing, and facilitating Student Support and Experience initiatives for students.

Position Requirements

Education and Experience:

Undergraduate Degree or equivalent combination of education and experience.
A minimum of two (2) years communication/reception/administration experience.
Working with students in postsecondary education setting is a valuable asset.

Knowledge and Skills:

Excellent telephone and inperson manner providing an exceptional customer experience with every interaction.
Excellent English written and oral communication skills.
Highly organized and efficient time management.
Ability to multitask and prioritize.
Superb attention to detail and ability to meet deadlines; good record keeping and filing skills.
Proven ability to take initiative and work well within a team and independently.
Working knowledge of MS Suite

Salary:
$31,000.00-$52,000.00 per year

Benefits: