- Build and manage the Fraud Problem Management Framework and associated processes. Manage approach for advancing Fraud Threat Management initiatives including defining requirements, knowledge management, and change management.
- Accountable to ensure the master inventory of open fraud 'problems' is effectively maintained, prompting appropriate visibility, and escalating where appropriate to ensure resolution of high-risk items and those open for an extended period.
- Accountable for appropriate second line-of-defence and issues management groups for tracking and remediation with control owner(s). Acts as cyber-fraud SME liaison to ensure appropriate resolution.
- Acts as cyber-fraud SME liaison to ensure appropriate resolution.
- Ensures appropriate action based on responses received (ex. remediated, risk accepted, unresponsive), which may include closure within inventory, change in open prioritization, or escalation. Leads the creative process for identifying potential solutions, assessing the impacts, and the evaluation of alternative problem resolution.
- Lead program and strategic initiatives supporting the Fraud Threat Management function including communications and presentations to promote visibility within regards to performance and delivery. Lead the development and maintenance of Fraud Threat Management process documentation and supporting knowledge management practices.
- Create and manage a knowledge base that includes known attack types, fraud threat models, common cyber-fraud threat-actor tactics techniques and procedures (TTPs), and detection methods to help accelerate problem and root cause analysis. Members of the Incident Management team will act as SMEs contributing content to this repository.
- Develop requirements for measurement and performance reporting for Problem Management and Initiative functions within the team. Accountable for effective oversight, management, and escalation where required.
- Represent as the business owner for vendors supporting the cyber-fraud team (includes initial requirements phase, contract negotiations, contract renewals, performance management and assessments). Primary contact point in the cyber-fraud team for risk management, governance, compliance and other second line functions as well as audit.
- Support the cyber-fraud team roadmap that ensures the team is equipped with the expertise, procedures, data, technology, and relationships they need to be successful in preventing, early detection, and response to account-level attacks.
- Support an effective cross-functional approach, operating framework, and governance structure for triaging events, managing incidents, prevention and problem management that can be applied to all global operations. Create conditions that encourage the identification and escalation of systemic issues, reoccurring problems, and identified threats/vulnerabilities to the appropriate business, risk, and control owners. Ensure these are captured within our problem management processes and post-incident reviews.
- 5+ years working in a leadership capacity within problem management, program management, fraud, cyber-fraud or security incident management.
- Demonstrated in-depth knowledge of problem management, related processes, and methodologies.
- Experience in project management, program and change management best practices.
- One or more relevant industry certifications (ex. PMP, Six Sigma, CISSP, CISM, CISA, ITIL, etc.).
- Strong analytics and problem-solving skills.
- Excellent communication and leadership experience.
- Degree in relevant field is an asset.
- Bilingual in Spanish is an asset.
- Continuous learning and advancement via workshops with external providers, courses, and conferences.
- Lead strategic projects with a significant impact on business line growth.
- A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
- Opportunity to work and collaborate with teams and partners across different geographies, enriching professional experience and understanding of global payment markets.
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Senior Manager, Problem Management - Old Toronto, Canada - Scotiabank
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Requisition ID: 198793
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
In the role of Senior Manager, Problem Management and Initiatives, you lead, build, and maintain all facets of problem management and initiative management supporting Scotiabank's Fraud Threat Management function. This role supports incident resolution with a focus on understanding the underlying causes of such incidents and identifying the most effective channels, tools, and processes to address resolution and ensure remediation. You apply your curiosity and passion for finding solutions to problem management to prevent recurrences of threat events. You lead a team working cross-functionally with key internal partners on related initiative management. Your team maintains a methodology and systematic solutions for problem management of critical fraud incidents across all banking channels for six diversified markets of Canada, the United States, and the Pacific Alliance – Mexico, Peru, Chile, and Colombia.
Is this role right for you? In this role you will:
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
What's in it for you?
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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