Profesional Services Manager - Regina, Canada - Iron Systems

Iron Systems
Iron Systems
Verified Company
Regina, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Date Posted:


  • 8/28/2023

Job Function:


  • Software Development

Location:


  • Regina SK
  • CAN

Offered Salary:


  • Competitive
  • Iron Systems is an innovative, customerfocused provider of custombuilt computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Job Title:

PROFESIONAL SERVICES MANAGER


Location:
Remote (But one should be available to travel to Regina Saskatchewan Canada on need basis)


Certifications & Education Requirements:


  • Bachelor's Degree in Computer Science or Business Administration or Engineering
  • Master's in Business Administration (MBA) is an asset
  • Project Management Professional (PMI-PMP) or Master's Certificate in Project Management is preferred

Skills & Experience:


  • Minimum of 10 years' business experience.
  • Proven experience required in managing and directing resources in professional services capacity in the delivery of customer solutions.
  • Minimum 2 years' experience with providing proposals for Cybersecurity services & solutions.
  • Minimum 2 years' experience with providing proposals for IT Forensic services.
  • Working knowledge of and experience with Cybersecurity frameworks such as NIST etc.
  • Working knowledge of and experience with Azure cloud environments and Azure services in customer environments.
  • Working knowledge of and experience with O365 environments and O365 services in customer environments.
  • Minimum of 2 years' experience with IT talent recruitment services.
  • Minimum of 2 years' experience in developing solicited/unsolicited customer proposals and customer contracts.
  • Minimum of 2 years' experience in managing & negotiating contracts with vendors, partners and consultants.
  • Minimum of 2 years' experience with planning, recruitment, coordination, and management of the resources needed to effectively support major projects.
  • Ability to communicate effectively with customers, vendors and internally at all levels of the organization up to and including corporate executive.
  • Experience with conducting an effective needs analysis of a customer's business operation and business drivers.
  • Knowledge of SaskTel's business products and service offerings.
  • Excellent analytical, planning, organizing, and coordinating abilities.
  • Minimum of 2 years' experience managing cross divisional project teams and working with various stakeholders including Executive Management with a demonstrated ability to influence and negotiate with all levels of the company to achieve results.
  • Minimum of 2 years' experience in managing IT projects (i.e. Infrastructure, Software, Telecommunications) including but not limited to managing requirements, solution design, solution development and testing.
  • Relevant North American Telecom experience.
  • Experience providing consultation to internal and external clients with regards to professional services.
  • Minimum 2 years' experience in managing project deliverables, managing the schedule, budget, scope, issues, risks, and communications.
  • Ability to engage and interact with clients on needs, scope projects and deliver on project demands.
  • Provides logical thinking, troubleshooting, presentation, and communication skills with a strong drive for results.
  • Excellent verbal and written communications skills with the ability to deal effectively with:
  • others
- ambiguity
- conflict resolution
- diplomacy

  • Ability to handle multiple customer engagements concurrently while managing engagement deliverables and client expectations.

Deliverables:


  • Vendor Contracts
  • Statements of Work
  • RFP responses
  • Partner investigation
  • Professional Services product development
  • Professional Services dashboard reporting

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