Profesional Services Manager - Regina, Canada - Iron Systems
Description
Date Posted:
- 8/28/2023
Job Function:
- Software Development
Location:
- Regina SK
- CAN
Offered Salary:
- Competitive
- Iron Systems is an innovative, customerfocused provider of custombuilt computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
Job Title:
PROFESIONAL SERVICES MANAGER
Location:
Remote (But one should be available to travel to Regina Saskatchewan Canada on need basis)
Certifications & Education Requirements:
- Bachelor's Degree in Computer Science or Business Administration or Engineering
- Master's in Business Administration (MBA) is an asset
- Project Management Professional (PMI-PMP) or Master's Certificate in Project Management is preferred
Skills & Experience:
- Minimum of 10 years' business experience.
- Proven experience required in managing and directing resources in professional services capacity in the delivery of customer solutions.
- Minimum 2 years' experience with providing proposals for Cybersecurity services & solutions.
- Minimum 2 years' experience with providing proposals for IT Forensic services.
- Working knowledge of and experience with Cybersecurity frameworks such as NIST etc.
- Working knowledge of and experience with Azure cloud environments and Azure services in customer environments.
- Working knowledge of and experience with O365 environments and O365 services in customer environments.
- Minimum of 2 years' experience with IT talent recruitment services.
- Minimum of 2 years' experience in developing solicited/unsolicited customer proposals and customer contracts.
- Minimum of 2 years' experience in managing & negotiating contracts with vendors, partners and consultants.
- Minimum of 2 years' experience with planning, recruitment, coordination, and management of the resources needed to effectively support major projects.
- Ability to communicate effectively with customers, vendors and internally at all levels of the organization up to and including corporate executive.
- Experience with conducting an effective needs analysis of a customer's business operation and business drivers.
- Knowledge of SaskTel's business products and service offerings.
- Excellent analytical, planning, organizing, and coordinating abilities.
- Minimum of 2 years' experience managing cross divisional project teams and working with various stakeholders including Executive Management with a demonstrated ability to influence and negotiate with all levels of the company to achieve results.
- Minimum of 2 years' experience in managing IT projects (i.e. Infrastructure, Software, Telecommunications) including but not limited to managing requirements, solution design, solution development and testing.
- Relevant North American Telecom experience.
- Experience providing consultation to internal and external clients with regards to professional services.
- Minimum 2 years' experience in managing project deliverables, managing the schedule, budget, scope, issues, risks, and communications.
- Ability to engage and interact with clients on needs, scope projects and deliver on project demands.
- Provides logical thinking, troubleshooting, presentation, and communication skills with a strong drive for results.
- Excellent verbal and written communications skills with the ability to deal effectively with:
- others
- conflict resolution
- diplomacy
- Ability to handle multiple customer engagements concurrently while managing engagement deliverables and client expectations.
Deliverables:
- Vendor Contracts
- Statements of Work
- RFP responses
- Partner investigation
- Professional Services product development
- Professional Services dashboard reporting
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