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    Senior Implementations Consultant – NCR Banking - Ontario, Canada - NCR Corporation

    NCR Corporation
    NCR Corporation Ontario, Canada

    5 days ago

    Default job background
    Full time
    Description

    About NCR VOYIX

    NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

    Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

    Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

    Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

    The Senior Implementations Consultant is part of a team of associates supporting NCR Voyix's suite of hosted banking related solutions. NCR Voyix's containerized solutions are installed in multi-server environments and operate on a number of technology stacks and utilize technologies such as Kubernetes, Windows, Linux, Postgres, SQL and Oracle databases and are hosted both on-prem and in the cloud (GCP and AWS). You will be required to gather requirements, consult on varying implementation solutions to suit customer needs and provide technical assistance in a very active and dynamic role. This role will require you to take a guiding role to produce successful results for both NCR Voyix and our customers.

    As an Implementations Consultant, you will be directly accountable for customer success and must possess the technical depth and communicative skills to deliver on customer commitments.

    This exciting opportunity will involve:

  • Information gathering on implementation requirements at the start of a project, while assisting customers to identify gaps and find solutions that meet their needs
  • Installation and configuration of application components in either cloud hosted or on-premise deployment
  • Technical depth to consult with customer's in a knowledgeable fashion on both core NCR Voyix's application functions as well as knowledge of third-party components the applications interface with
  • Leadership qualities to provide direction and insight to both team members and customers for complex and time constrained issues
  • Assisting with issue analysis and resolution and system performance testing
  • Applying maintenance patches to software and other related third-party components
  • Willingness to adapt and learn new technologies, to meet product and customer needs

    • REQUIRED QUALIFICATIONS

  • Bachelor's Degree in a Technical Discipline or equivalent work experience is required
  • 5+ years of system administration and/or Production IT support
  • 5+ years working knowledge of LINUX, Microsoft Windows Server and Microsoft Windows Operating Systems
  • 3+ years working experience with network topology in relation to enterprise solutions
  • Employees are expected to participate in after-hours upgrades and system maintenance on occasion
  • Must be able to work with a geographically dispersed team, handle periods of high pressure, and manage multiple high priority tasks while meeting customer expectations
  • Travel will be required throughout the US and Canada, on occasion.

    • PREFERRED QUALIFICATIONS

  • Well versed with MS SQL Server or Oracle, including hands-on experience writing in-depth queries
  • Containers and Kubernetes technologies and containerized life cycle management in relation to cloud and containerized deployments
  • Experience with CI/CD pipeline deployment tools, including Helm
  • Knowledge of Cassandra and Elasticsearch beneficial
  • GCP and/or AWS deployment experience

    • Offers of employment are conditional upon passage of screening criteria applicable to the job

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