Jobs
>
Montréal

    KM Program Manager - Montreal, Canada - Coveo Solutions inc.

    Coveo Solutions inc.
    Coveo Solutions inc. Montreal, Canada

    3 days ago

    Default job background
    Description

    Do you believe a positive experience can significantly impact people's appreciation of specific companies, services, or products? As customers, are we not delighted each time we have a pleasant experience interacting with a customer service department?

    At Coveo, our Global Services Operations team is dedicated to empowering our team members, helping them to drive customer success and deliver exceptional customer experiences. We understand that knowledge is the key to success for our employees and customers. That's why we are seeking a knowledgeable and passionate individual to join our team as a Program Manager of our Knowledge Management Program. As our KM Program Manager, you will be crucial in managing and optimizing our knowledge management practices.

    A passionate enabler and knowledge king for a world class global services team.

    The Knowledge Manager will develop, implement, and manage the organization's knowledge management strategies and practices. This role will involve collaborating with various departments to capture, organize, and disseminate knowledge effectively. The Knowledge Manager will also be responsible for evaluating existing processes and technologies to identify areas for improvement and implementing solutions to enhance knowledge sharing and accessibility across the organization.

    On the day-to-day, you will be responsible for:

    1. Knowledge Management Strategy: Our team already has a great KCS framework implemented. You'll be the strategic vision for knowledge management that will take over and make it blossom.
    2. Knowledge gap identification: By working alongside other team stakeholders and our global enablement team, you'll identify gaps and opportunities in KM.
    3. Systems administration: Our practice revolves around Service Cloud, but there will be opportunities to improve the backbone of support activities. Your sense of organization and development will be instrumental here.
    4. Knowledge patrol: Oversee the maintenance and organization of the knowledge base, ensuring that information is accurate, up-to-date, and easily accessible to both customers and internal stakeholders.
    5. Continuous Improvement: Identify opportunities for process improvements and optimization within the knowledge management framework, leveraging feedback from customers, support agents, and other stakeholders.
    6. Performance Monitoring and Reporting: Establish key performance indicators (KPIs) to measure the effectiveness of knowledge management efforts and provide regular reports and analysis to senior management.
    A natural thirst for knowledge management

    Simply put, the ideal candidate is a smart, tech-oriented, motivated and autodidact individual. Our interviewing process allows us to look beyond technical background and identify raw talent and skills. You're resume should include most of the following:

    • Proven experience in knowledge management, or a related field, preferably in a software or technology company.
    • Experience implementing and/or managing a KCS practice
    • Strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results on time and within budget.
    • Excellent communication and collaboration skills, with the ability to work effectively across teams and influence stakeholders at all levels of the organization.
    • Analytical mindset with the ability to leverage data and metrics to drive decision-making and continuous improvement.
    • Proficiency in knowledge management tools and platforms, such as knowledge base software, content management systems, and collaboration tools.
    Do you hit all the marks? You might be the one

    Think we have a fit? In this particular role, you'll be able to develop your expertise and share all your knowledge with customers and colleagues. Send us your resume and a cover letter and tell us more about yourself and why you believe you would be a great fit for our team. Join the #CoveoLife

  • Autodesk

    Enablement Program Manager

    1 day ago

    Autodesk Montréal, Canada

    Job Requisition ID # · - 24WD75042 · - La tradcution en Français se trouve plus bas/The French translation can be found below_ · Position Overview · Whether it's helping design greener buildings, build smarter products, or produce mesmerizing blockbusters, Autodesk helps customer ...

  • Rio Tinto

    Chef de Programme, Fermeture Program Manager

    1 day ago

    Rio Tinto Montréal, Canada

    **_English version follows**_** · **Chef de Programme, Fermeture** · **Renseignements sur le poste** · Nous sommes à la recherche d'une ou d'un **chef de programme** qui soutiendra la gestion de programmes à l'échelle de l'organisation Fermeture, en plus d'appuyer la directrice o ...

  • Cerence

    Technical Program Manager

    2 days ago

    Cerence Montréal, Canada

    A Moving Experience. · Gestionnaire de programme technique / Technical Program Manager · (English version below) · Sommaire · Cerence est là où l'innovation rencontre l'intelligence dans le monde de l'IA conversationnelle et de la technologie automobile. Cerence est un leader mon ...

  • Mecaer America inc.

    Program Manager

    1 week ago

    Mecaer America inc. Laval, Canada

    **ENGLISH TO FOLLOW-ANGLAIS A SUIVRE** · Gestionnaire de programme - Nouveaux programmes · Être gestionnaire de programme dans l'industrie aéronautique.... Vous êtes à la recherche d'un défi ? Vous souhaitez transformer votre quotidien avec un métier qui sort de l'ordinaire ? Vou ...

  • Endo Networks

    Experiential Marketing Program Manager

    1 week ago

    Endo Networks Montréal, Canada

    Êtes-vous un professionnel des ventes dynamique et axé sur les résultats, passionné par le leadership et la motivation des équipes? Êtes-vous doué pour stimuler la croissance des revenus et établir de solides relations avec la clientèle? Si oui, nous avons une opportunité passion ...

  • McGill University

    Program Manager

    2 days ago

    McGill University Montréal, Canada

    Please refer to the · job aid for instructions on how to apply. · The McGill Mastercard Foundation Transitions Project's goal is to facilitate Scholars'/Alums' transition into the workforce for impact across Africa, building on the Scholars Program supporting academic success of ...

  • FirstVibe Technologies

    Program Manager

    6 days ago

    FirstVibe Technologies Montréal, Canada

    Job Overview: · Minimum 15 years of experience in I&T project and program management, preferably with experience in System Engineering practices and the deployment of Operational Technology and critical systems · Experience demonstrating leadership qualities and overseeing delive ...

  • CMP Advanced Mechanical Solutions

    Program Manager

    1 week ago

    CMP Advanced Mechanical Solutions Montréal, Canada

    Are you looking for an opportunity to work for a manufacturing company whose products Challenge the status quo and help usher in a Cleaner Greener future? · If so, we want to hear from you · One of Canada's best managed companies of 2022. CMP is one of North America's most advanc ...

  • Digitive LLC

    Program Manager

    1 week ago

    Digitive LLC Montréal, Canada

    **Job Description - Program Manager** · **Who We Are Looking For** · The Program Manager will be responsible for managing enterprise-level programs within the Enterprise Technology portfolio. This individual will work closely with various Project Managers, Product Owners to defin ...

  • Fresche Solutions

    Program Manager

    5 days ago

    Fresche Solutions Montréal, Canada

    **FRESCHE SOLUTION IS LOOKING FOR A PROGRAM MANAGER - **REMOTE NORTH AMERICA** · **WHY JOIN FRESCHE?** We believe in leading our industry, we believe in innovation, we believe in delighting our customers, guaranteeing their success, and ensuring that 100% of our customers are ref ...

  • Q1 Technologies

    Program Manager

    3 days ago

    Q1 Technologies Montréal, Canada

    Ø **Program and Project Management Delivery** · - Accountable for driving execution and delivery of moderately complex projects or programs from start to finish · - Demonstrates a clear understanding of the program's vision, objectives, scale, and scope of work, expected outcomes ...

  • Ismile Technologies

    Program Manager

    2 days ago

    Ismile Technologies Montréal, Canada

    **Program Manager** · **Long term contract** · **Montreal, QE** · The Program Manager will be responsible for managing enterprise-level programs within the Enterprise Technology portfolio. This individual will work closely with various Project Managers, Product Owners to define t ...

  • mackinnonandpartner

    Program Manager

    6 days ago

    mackinnonandpartner Montréal, Canada

    **Position: Program Manager** · **Remote - Fulltime** · **In your day-to-day, you will be responsible to**: · - Manage strategic and complex DS project(s) in alignment with DS program/portfolio requirements · - Define strategic long-term and short-term program/portfolio objective ...

  • McGill University

    Program Manager

    1 day ago

    McGill University Montréal, Canada

    Please refer to the · job aid for instructions on how to apply. · Position Summary: · The McGill Interdisciplinary Initiative in Infection and Immunity (the Initiative) brings together researchers and trainees from across McGill sites to develop innovative solutions for infectiou ...

  • Bell

    Program Manager

    5 days ago

    Bell Montréal, Canada

    Req Id: 416962 · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate. · If you're ready to bring game-changing ideas to life and join a community that va ...

  • Epsilon Solutions Ltd

    Program Manager

    1 day ago

    Epsilon Solutions Ltd Montréal, Canada

    Hello, · Hope You're Doing Well · This is Akansha and I'm a Technical Recruiter with Epsilon Solutions., a diversity inclusive global workforce solutions company headquartered in Mississauga, Ontario. · I was going through your resume and wanted to share this amazing, fast moving ...

  • QAD, Inc.

    Program Manager

    21 hours ago

    QAD, Inc. Montréal, Canada

    Company Description · QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. · - We are a virtual first company an ...

  • amaris

    Program Manager

    1 week ago

    amaris Montréal, Canada

    Job description · We are looking for dynamic consultants to grow our Information Systems & Digital team in Montréal. Your experience, knowledge, and commitment will help us to face our client's challenges. · You will be supporting different projects through your expertise as Prog ...

  • McGill University

    Program Manager

    1 week ago

    McGill University Montréal, Canada

    Please refer to the · job aid for instructions on how to apply. · Reporting to the Biological & Biomedical Engineering (BBME) Non-Thesis Master's Program Director, the Program Manager ensures efficient and effective administration of the program. In coordination with the Director ...

  • Keywords Studios

    QA Program Manager

    1 day ago

    Keywords Studios Montréal, Canada

    **Job Purpose** · Ensuring overall program and client relationship health throughout WB Games Montreal. · Coordination of Supervision/Evaluation/Mentorship/Engagements programs for ~300 member onsite team. · Evaluation and reporting of program/team effectiveness to WB Management. ...