- The management of the assigned projects and/or cases.
- Adherence to the general company processes
- Telephone support:Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:funding and access issues, including private, public and special access programs;compliance programs
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
- Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
- All patient programs are based on casework methods and include a significant amount of out-bound calls.
- Document each activity in program specific database.
- Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
- Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
- Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
- With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
- Responsible to report all Adverse Events to the assigned units/departments
- The Caseworker will also be assigned other duties and tasks as required from time to time
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciencesorsimilarvocationsgenerallyobtainedthroughcompletionofatwo-yearassociate'sdegreeprogram or equivalent combination of experience and education.
- A minimum of one (1) year experience in customer service
- Bilingual (French/ English)an asset
- Ability to multitask
- Attention to detail
- Strong Problem solvingskills
- Experience in the medical and pharmaceutical field is an asset.
- Working knowledge of Word, Excel and Outlook
- Advanced knowledge of pharmaceutical distribution industry
- Working knowledge of automated warehouse operating system
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Excellent presentation skills
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
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Immigration Caseworker
2 weeks ago
BeIN Canada Immigration Services & Insight Legal Services Toronto, CanadaOur clientele is mostly Turkish, so speaking Turkish is a big plus. · This position is suitable for people living in Greater Toronto Area who can commute to our office located at Wilson & Dufferin intersection. · Salary negotiable based on experience, organization skills and atte ...
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Caseworker Housing
3 weeks ago
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Community Caseworker
3 days ago
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Community Caseworker
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Immigration Caseworker
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Immigration Caseworker
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St. Felix Centre Toronto, Canada**Position summary** · The Caseworker engages with guests and community members of St. Felix Centre respite program to provide individualized and flexible support for a range of services and referrals including mental and physical health, housing, legal, financial, crisis managem ...
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Community Caseworker Wms
1 week ago
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St. Felix Centre Toronto, Canada**Position summary** · The Caseworker engages with guests and community members of St. Felix Centre respite program to provide individualized and flexible support for a range of services and referrals including mental and physical health, housing, legal, financial, crisis managem ...
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Adoption Information Caseworker
1 week ago
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Caseworker Homelessness Services
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Coordinated Access Addictions Caseworker
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Caseworker - Social Work
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Caseworker, Income and Social Supports
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Caseworker Homelessness Services Ssha
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Community Caseworker Addictions Services
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Health Services Caseworker- 23-049
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Community Caseworker Addictions Services
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Caseworker
2 weeks ago
Ministry of Children, Community and Social Services Newmarket, CanadaAre you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies. · The Ontario Disability Support Program serves a population that is living with a dis ...
Caseworker - Ontario, Canada - Innomar Strategies
Description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today
What you will be doing
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
ThesuccessfulcandidatemayhavedailycontactswithunilingualEnglish-speakingcustomers,patientsorpeers from cross-functional teams.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Schedule
Full timeAffiliated Companies:
Affiliated Companies: Innomar Strategies
