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    Shift Supervisor - Markham, Canada - Tim Hortons

    Tim Hortons
    Tim Hortons Markham, Canada

    3 weeks ago

    Tim Hortons background
    Full time
    Description

    Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We'd love for you to join the team. Because it's the people that make Tims, Tims. And we're looking for people like you.

    By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

    As a Shift Supervisor at Tim Hortons, your top priority is guest satisfaction

    Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities

    The following provides an overview of the basic responsibilities of a Shift Supervisor:

    You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.

    You must be available to work all shifts - Opens, Midday and Closing Shifts.

    General Responsibilities:

    • Train, monitor and reinforce food safety procedures to team members.
    • Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
    • Perform walk-through's to ensure the restaurant is ready to open/close and/or rush-ready.
    • Work with the Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention.
    • Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
    • Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
    • Assist the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.
    • You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
    • Follow up and ensure resolution of guest-related issues as needed.

    For high-performing Shift Supervisors, there may be growth opportunities in Restaurant Management. We'd love to learn about you - apply today

    Tim Hortons experience an asset * Previous supervisory experience in Quick Service * Flexible schedule
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