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Account Manager

    Account Manager - Canada - Traffix

    Traffix
    Traffix Canada

    1 week ago

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    Description
    Position Summary
    The Account Manager establishes, maintains, and expands relationships with new and existing customers.

    The Account Manager represents the entire range of Traffix products and services to customers while managing the day-to-day operations of assigned accounts.

    Account Managers carry out responsibilities in the following functional areas:
    business development, full cycle order processing; customer service; and carrier recruitment/management.


    Responsibilities:
    Supporting sales with meeting or exceeding established sales quotas
    Developing professional relationships with assigned TRAFFIX customers
    Providing status updates to customers and/or sales when requested
    Working with Customer Service to track shipment pickup, in-transit updates, and deliveries
    Managing in transit delays to have minimal impact on the customer
    Working with the TRAFFIX Bond Team when TRAFFIX Continuous Bond is in use
    Proactively identifying potential problems and/or issues and providing a solution whenever possible
    Managing customer complaints and providing a resolution
    All related filing and record keeping
    Position Summary
    The Account Manager establishes, maintains, and expands relationships with new and existing customers.

    The Account Manager represents the entire range of Traffix products and services to customers while managing the day-to-day operations of assigned accounts.

    Account Managers carry out responsibilities in the following functional areas:
    business development, full cycle order processing; customer service; and carrier recruitment/management.


    Responsibilities:
    Supporting sales with meeting or exceeding established sales quotas
    Developing professional relationships with assigned TRAFFIX customers
    Providing status updates to customers and/or sales when requested
    Working with Customer Service to track shipment pickup, in-transit updates, and deliveries
    Managing in transit delays to have minimal impact on the customer
    Working with the TRAFFIX Bond Team when TRAFFIX Continuous Bond is in use
    Proactively identifying potential problems and/or issues and providing a solution whenever possible
    Managing customer complaints and providing a resolution
    All related filing and record keeping


    Primary Objectives:
    Maximize level of business from existing customers
    Work with operations to maximize revenue on each load
    Build strong sustainable relationships with clients, prospects, and carriers
    Exemplify Traffix values and strategic goals

    Note:
    Account Managers and Senior Account Managers perform the same functions. The Senior Account Manager title is awarded to those who consistently perform above expectations for an extended period.


    Position Details:
    Manage, service, and grow customer relationships
    Providing quotes on adhoc and contract business
    Collects all required paperwork (e.g. POD's) from potential customers and follows up accordingly
    Full cycle order processing ensuring that all loads are accurately received and entered in the TMS system
    Ensures all required paperwork is accurately completed, electronically filed, and communicated to all necessary parties

    Responsible for carrier communications, such as providing detailed pickup/delivery information; as well as, managing any in-transit delays such as mechanical failure, accident, etc.

    Tracks shipments from pickup through delivery ensuring accurate up to date information is always available and communicated appropriately to customers and team members
    Ensures all customer specific pickup and delivery KPIs are met
    Communicates any service delays or failures to the customer prior to the occurrence (or as soon as possible)
    Assists drivers on an ongoing basis to find locations, get directions or contact third parties to order to ensure on time deliveries

    Perform any other reasonable duties assigned or directed by management as necessary to ensure the continued success of Traffix and the Logistics Department.


    Requirements
    Strong sales background with the ability to build strong professional relationships
    Ability to communicate effectively with employees, carriers, drivers, and customers
    Strong knowledge of North American trucking regulations and geography

    Assessment techniques such as:
    examining, questioning, evaluating, and reporting
    Ability to create granular reports based on customer requirements
    Be able to effectively analyse potential problems/issues and proactively address to minimize impact to the customer using creative and resourceful problem solving
    Effective planning and organization with attention to details and accuracy
    Ability to work effectively under pressure and meet tight deadlines
    A team player who can also work with minimal supervision
    Willingness to work flexible hours
    Ability to sit for long periods of time

    Education & Experience
    3+ years of experience as an AM with the Transportation environment
    Existing network of industry relationships required
    Previous related sales experience preferred
    Proficiency in MS Office Suite
    Willingness to travel if required
    Experience working with TMW is considered an asset
    Capable of working in a high pressure, fast paced environment where quick thinking and proactive problem solving is required daily
    TRAFFIX gives equal consideration for a job and terms and conditions of employment to all individuals and that the employer does not discriminate based on race, color, religion, age, marital status, national origin, disability or sex including sexual orientation, and gender identity or expression


    Department:
    Sales
    This is a non-management position
    This is a full time position

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