Bilingual Product Support Representative - Montréal, Canada - UKG (Ultimate Kronos Group)

UKG (Ultimate Kronos Group)

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description & Qualifications:

Description

As a Product Support Representative in Customer Success, you will be an integral part of our high performing team that provides world class support to our growing customer base utilizing our People Analytics tool.

Your work will play a key role in providing timely solutions to our customers' reporting needs by using a consultative and troubleshooting approach.

Primary/Essential Duties and Key Responsibilities:

Manage case queues and establish case priorities in accordance with client service level agreements
Diligently diagnose, troubleshoot, and use internal/external resources to recommend resolutions
Educate and train customers on resolution best practices and workarounds to create selfsufficiency
Accurately document case activity and follow through with commitments
Collaborate with internal partners to expedite and champion customer needs

Qualifications:

Required Qualifications:

Bilingual
English and French speaking
Bachelor's Degree or equivalent work experience
2+ years' experience in a fastpaced customer service/troubleshooting environment
Excellent writing and verbal communication skills
Strong problem solving and analytical skills
Exceptional technical skills and proficiency in MS Office

Preferred Qualifications:

Cognos Product Certification
Experience working directly in a Payroll and/or Human Resource environment
UKG Pro HRMS Payroll Software Knowledge
Programming
Coding

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.

All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.