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    Client Representative Assistant - Moncton, NB, Canada - Medavie Blue Cross

    Medavie Blue Cross
    Medavie Blue Cross Moncton, NB, Canada

    1 week ago

    Default job background
    $40,000
    Description

    For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada.

    As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges.

    We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

    Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded.

    We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

    Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 7,200 employees


    Job Title:

    Customer Service Representative Department:
    Federal Contact Centre Competition: 86153 Internal/External: Internal/

    External Employment Type:

    Permanent Full Time Location:
    Atlantic Provinces and Ontario (Remote and Onsite available)

    Salary:
    English- $39,000
    Bilingual (French and English)- $40,000
    Motivated by helping others?

    In this role you will provide support and service to our memberswhere you will have the opportunity toeffectively problem solve and contribute positively to a team environment.

    Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible.

    Far from your typical contact center experience - we have some of the highest employee satisfaction scores in the whole company.

    Comprehensive health and dental plan that is 100% employer paid effective on your first day
    Monday to Friday shifts / No overnights / No weekends

    We offer an extensive virtual paid training program, ensuring you are prepared to hit the floor and take calls.

    Are committed to excellence in customer service; providing the highest level of dedication in allservice areas.
    The ability to work varying shifts between 7am - 10pm Monday to Friday
    You like helping people - this is non-negotiable;
    You are a good communicator - through email and phone, you areclear, concise and friendly;
    You have training and education and/or relevant working experience in customer service or health and at least a high school diploma;
    Ensure you are able to concentrate, have high attention to detail and sit while using a computer and on a head-set for prolonged periods of time
    Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be verysuccessful in our environment;
    Strong technical aptitude - you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time;
    We accept applications from both English and Bilingual (French/English spoken and written) candidates.
    In conjunction with our contract with the Federal Government, you will be required tohave Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services CanadaDepartment prior to your first day

    Remote work requirements:
    Based on the types of data CSRs have access to, there are different physical security requirements for home office setup including:
    Employee may be subject to internal physical site inspections

    Private working area that has a locked door, secure locked perimeter doors (patio doors require a locking bar or pin), an approved locking file cabinet and a locked office space in a controllable environment.

    Employees must connect to an approved home network (we would either provide or specify the acceptable routers/connectivity equipment).
    Work area must be private and free of household noise.
    Location of the work area mitigates risks to privacy; Headset is mandatory i.e. no speaker phone so family or roommates cannot hear others on the call.

    Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential -a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve.

    For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process.

    Please note only those selected for interviews will be contacted and you will be asked to take part in a short video interview.

    Customer Service Representative, Call Center, Equity, Customer Service, Finance
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