Service Advisor - Kitchener, Canada - Beverly Tire & Auto

Beverly Tire & Auto

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

We are currently recruiting for an Automotive Service Advisor to work at one of our Kitchener, Ontario locations.

A Service Advisor is responsible for listening and taking note of customer needs related to the regular maintenance and/or repair of their vehicle.

A Service Advisor is expected to provide exceptional service to each and every customer, at all times.

Description of Duties/Expectations:

Acknowledge walkin customers immediately upon their arrival
Service customers with the utmost professionalism and make a special effort to ensure that every visit is an enjoyable experience
Advise customers regarding their service decisions by gaining a comprehensive understanding of their symptoms or requirements
Rectify customer complaints/concerns in a courteous and professional manner
Keep shop Manager informed of any problems regarding shop or customer related matters
Schedule service appointments for customers,
Prepare and relay work orders,
Keep records of all customer interactions and transactions.

Knowledge, Skills and Abilities:

Experience in a sales or customer service role involving automotive service, tires, parts and accessories
Automotive maintenance and repair experience an asset
Demonstrated customer service skills
Basic knowledge of computer systems
Valid driver's license
Some knowledge of tools and equipment
Strong organizational skills
Strong time management skills
Ability to communicate effectively
Ability to work unsupervised and independently
Ability to work in a team environment
Automotive repair and preventative maintenance sales

We offer a pleasant environment with room to grow in addition to staff discounts on parts and tires at all of our stores and shops.

Join the Beverly Tire & Auto Team

Applicants being considered for this position will hear from us directly to discuss the next steps of our recruitment process.

At Beverly Tire & Auto we are committed to furthering an inclusive, accessible and diverse work environment. We offer accommodation, upon request, to applicants throughout our recruitment, assessment, and selection process._
If you require accommodation or support, please do not hesitate to contact our Human Resources department._

Salary:
$22.00-$25.00 per hour

Benefits: