Service Advisor - Kitchener, Canada - Beverly Tire & Auto

Beverly Tire & Auto
Beverly Tire & Auto
Verified Company
Kitchener, Canada

6 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter


Description
We are currently recruiting for an Automotive Service Advisor to work at one of our Kitchener, Ontario locations.

A Service Advisor is responsible for listening and taking note of customer needs related to the regular maintenance and/or repair of their vehicle.

A Service Advisor is expected to provide exceptional service to each and every customer, at all times.

  • Wage rate based on experience._

Description of Duties/Expectations:

  • Acknowledge walkin customers immediately upon their arrival
  • Service customers with the utmost professionalism and make a special effort to ensure that every visit is an enjoyable experience
  • Advise customers regarding their service decisions by gaining a comprehensive understanding of their symptoms or requirements
  • Rectify customer complaints/concerns in a courteous and professional manner
  • Keep shop Manager informed of any problems regarding shop or customer related matters
  • Schedule service appointments for customers,
  • Prepare and relay work orders,
  • Keep records of all customer interactions and transactions.

Knowledge, Skills and Abilities:

  • Experience in a sales or customer service role involving automotive service, tires, parts and accessories
  • Automotive maintenance and repair experience an asset
  • Demonstrated customer service skills
  • Basic knowledge of computer systems
  • Valid driver's license
  • Some knowledge of tools and equipment
  • Strong organizational skills
  • Strong time management skills
  • Ability to communicate effectively
  • Ability to work unsupervised and independently
  • Ability to work in a team environment
  • Automotive repair and preventative maintenance sales


We offer a pleasant environment with room to grow in addition to staff discounts on parts and tires at all of our stores and shops.


Join the Beverly Tire & Auto Team


Applicants being considered for this position will hear from us directly to discuss the next steps of our recruitment process.


  • At Beverly Tire & Auto we are committed to furthering an inclusive, accessible and diverse work environment. We offer accommodation, upon request, to applicants throughout our recruitment, assessment, and selection process._
  • If you require accommodation or support, please do not hesitate to contact our Human Resources department._

Salary:
$22.00-$25.00 per hour


Benefits:


  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person

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