Associate Manager of Residential Services - Ottawa, Canada - The Elizabeth Fry Society of Ottawa

The Elizabeth Fry Society of Ottawa

Verified Company

Ottawa, Canada

1 week ago

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Sophia Lee

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Description

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Associate Manager of Residential Services

The Elizabeth Fry Society of Ottawa is a not-for-profit community agency offering residential and community programs and services to women, gender-diverse people and men in conflict with the law.

E Fry Ottawa provides residential services to those transitioning from prison/jail to the community at our JF Norwood House, and to those who have been released on bail while awaiting their court date (Lotus House).

Our third residence, Safe Bridge, is a pilot project (to January 31, 2024) that provides residential support and programming to those stabilizing in preparation for substance use treatment.

All residential programs provide a 24/7 supportive living environment.

This management position reports the Manager of Residential Services and is accountable for developing and implementing a residential workforce strategy, and a robust case management approach and tools, as well as for contributing to client support and operation of our residences, in collaboration with the Manager.

This is a full-time position in a feminist, unionized environment.

Work hours are mostly weekday, day-time hours, and include after-hours and weekend hours, as needed, to support staff and residents.

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Job Title:

Associate Manager of Residential Services:

Reports to: Manager of Residential Services:

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Hours: 37.

5 hours/week (including some evening/weekend work):
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Language: English Essential (Bilingual Preferred):

Salary: $46,000.00 to $48,500.00 plus benefits and on-call pay

Core Responsibilities:
Staff, Operations and Community

The Associate Manager of Residential Services is accountable for coordinating staffing at and contributing to the management of operations at our two residences that house up to 25 residents in total (and a third residence of up to 6 residents until January 31, 2024).

Staff-related Responsibilities

Ensuring that shifts at three residences are filled 24/7/36 including at J F Norwood House, Lotus House and (until January 31, 2024) Safe Bridge (residential stabilization program).
Developing and implementing a residential workforce strategy and system that encompasses recruitment, hiring and staff placement to ensure smooth, consistent coverage at both residences.
Supporting, motivating and engaging staff, through planning and conducting, orientation and training, staff meetings/events in collaboration with the Manager, and contributing to a positive and engaged residential team staff through frequent and regular communication.
Making recommendations to the Manager to address staff needs and performance issues as they arise, for resolution in accordance with established policies and procedures. This includes participation in probation and annual performance reviews.
Developing/implementing a robust case management approach, processes, and tools to support to staff with effective case management for residents.

Client and Operations-related Responsibilities

Collaborating with the Manager of Residential Services on client referrals and provide backup support as needed with communication with corrections and justice organizations and other social service agencies.
Advocating for criminalized individuals through contributions to decisionmaking that best meets their needs and supports their goals, in keeping with E Fry Ottawa's mission, vision and values, and in collaboration with E Fry staff and other organizations.
Participating in phone support rotation

Other Responsibilities

The Associate Manager will also be responsible for:

Fulfilling responsibilities as the management representative on duty when the Manager is absent from work. This includes making management decisions, in collaboration with the Executive Director.
Covering shifts if required, including daytime/evening/overnight shifts.
Other duties as assigned by the Manager and/or the Executive Director.

Required Qualifications, Knowledge, Capacity and Commitment

Required education and experience

Experience and/or education equivalent to a bachelor's degree in criminology, social work or related relevant field
Two years of experience supporting marginalized populations (people facing multiple barriers such as mental health issues, substance use, homophobia/transphobia, criminalization, violence)
Two years of experience coordinating and/or supervising staff
Two years of experience training/orienting staff
Two years of preparing case management notes/documentation
Two years of experience in a residential setting
Relevant experience working with criminalized women and genderdiverse people

Required knowledge, capacity, and commitment