Service Manager - Toronto, Canada - AutoCanada Inc.

AutoCanada Inc.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dealership Service Manager

Kitchener/Waterloo/Guelph/Cambridge Area
Are you looking to drive your career forward?

What We Offer

Competitive compensation package
Health and Dental Benefits
Life Insurance
Employee Vehicle Purchase Plan
Employee and Family Assistance Program
As a member of one of Canada's largest and most progressive dealer groups, you will join a company with ample opportunity for growth and career development

Responsibilities

Oversee team members performing vehicle inspections, preparing reports and when, necessary, assists in carrying out these job duties
Effectively organizes and manages team members, including technicians, advisors and other Service Team Members, to ensure key objectives and service goals are achieved
Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally
Hiring, training, and managing employees.
Focus on customer retention by building quality relationships with guests and team members alike.
Work diligently to uphold OEM standards while protecting company and customer interests
Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
Monitor department operations and client concerns to define patterns and work to improve efficiency
Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Control department budgets and other expenses
Demonstrate and champion a healthy and safe work environment
Completed a related postsecondary program and or training courses would be valuable
5 years of experience in an automotive dealership Service Department
35 years of management experience
Working knowledge of industry standards and practices, including product details and company services offered
A provincially recognized Journeyman Automotive Mechanic Certificate is an asset
A valid driver's license and a safe driving history
Ability to train, coach, direct and encourage technicians, advisors and shop foreman
Excellent communication and organizational skills