Professional Services Consultant - Toronto, Canada - AlayaCare

AlayaCare

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About AlayaCare:

AlayaCare is revolutionizing the way home health care is delivered.

Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care.

We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions.

We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the role:

Reporting to the Senior Professional Services Consultant, the Professional Services Consultant has a critical, customer-facing and internal role, enabling the growth of a best-in-class professional services organization.

A day in the life:

Lead team in Discovery phase, including project requirements gathering, workflow design, configuration, reports, testing and user training
Serve as a trusted advisor to customers, supporting customer issues as they come up and looping in the project manager if issues will impact project scope, timeline, and budget
Partner with Account Managers to ensure a smooth transition for customers out of the stabilization stage of their customer journey
Contribute to development of repeatable professional services offerings and packages
Deliver datadriven consulting recommendations based on industry and segment best practices
Execute on defined professional services engagements
Identify new Professional Services opportunities with existing customers and engage with Account Manager in defining and pitching those opportunities
Support implementation specialists in learning the product and market and delivering quality engagements
Provide input into the building of new professional services offerings
Ongoing coaching to the implementation specialists on your projects, including documenting feedback that is useful for their manager
Maintain uptodate knowledge of and compliance with internal processes and procedures
Performs other jobrelated duties as assigned

What you'll bring to the team:

Bachelor's Degree in a relevant field (business, health sciences, etc.)
3+ years of experience in consulting and/or home health care
SaaS experience or experience working with postacute software solutions within the home healthcare space
2+ years experience in leadership across complex internal/external engagements, including functional and crossfunctional teams
Implementation experience would be considered a definite asset
Passion to understand customers' business goals and challenges
Must be able to effectively communicate with customer leadership
Recognizes and articulates complex problems related to a project
Deep Expertise in the AlayaCare platform and/or relevant functional areas

_ Better outcomes, better belonging_

Our team members are uniqu_e—like our products and the customer groups that we service. _AlayaCare_ employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a peoplecentric culture where all employees belong and feel heard._
Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within _AlayaCare's_ policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration._

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