Jobs

    team leader - Canada - Avature

    Avature
    Avature Canada

    3 weeks ago

    Default job background
    Description
    WestRock (


    NYSE :
    WRK) is a global leader in sustainable paper and packaging solutions.

    We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose:

    Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.

    Senior Field Service Technician – VA

    The Senior Field Service Technician position: provides technical assistance to customers in the installation and maintenance of WestRock packaging machinery.

    This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. Provides independent support to the customer.

    Is capable of information gathering and is able to bring the knowledge from the field back to WestRock Service Management, Engineering and Sales.

    Assists and potentially leads in the development and training of lesser experienced WestRock service technicians.
    Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.
    Provides accurate and timely service, audit, installation and expense reports.
    Provides installation and commissioning support for new machines in customer's facilities.
    Installation and servicing of WestRock Packaging Machinery
    Lead others in the installation and servicing of WestRock Packaging Machinery
    Support of equipment both mechanically and electrically
    Trouble resolution of both mechanical and electrical issues across multiple machinery platforms
    Sell services and parts based on audits
    Training of lesser experienced technicians in auditing of machinery
    Support machinery production in Atlanta as needed
    Possibility of supporting machinery production in Chateauroux, France as needed
    Report to regional service manager daily
    Communicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etc
    Follow WestRock and customer work/safety rules while in customers facility
    Training of operators and mechanics in safe operation, changeovers, and PM procedures.
    Training of WestRock technicians in safe operation, changeovers, and PM procedures.
    Complete FAT/PDI (acceptance testing) of machines as needed
    Technical degree is a plus, but not required
    ~ Previous field service work is required
    ~ Strong mechanical abilities
    ~ MS Word, Excel, PowerPoint, search and navigation the internet, Google apps
    ~ Writes accurate and concise service and expense reports
    ~ Writes procedure and training documents
    ~ Executes training programs based on developed documentation and individual needs
    ~90% world-wide travel with nonstandard workweeks hours including weekends, holidays and night shifts
    ~ Passport is required
    ~ Understanding of and ability to follow electrical and mechanical drawings/schematics

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work off shifts (2nd shift, 3rd shift)
    Be able to work 12-hour shifts.
    Use standard business equipment, such as computers, calculators, copying and fax machines.
    Performance Measurements
    Accomplishing WestRock and service objectives
    Expense management
    Effectiveness with computer skills
    Quality of work
    Timeliness and accuracy of service paperwork, i.e. audits, service reports, expense reports
    Effective direction of others while at a customer location or on a project
    Training Requirements


    Safety training includes:

    Pallet Jack and Forklift Safety; Hearing Conservation, Emergency Action Plan, Disaster Recovery, Plant Safety Rules, Safe Lifting, Hot Work, Respirator Safety, Confined Space, Electrical Safety, other programs as required.


    Job related training includes:
    Maintenance standard operating procedures, quality procedures, customer specifications.
    Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions.

    Safety Glasses, hearing protection, gloves, welding and/or other personal protective equipment and required while performing certain tasks or visiting certain areas.

    Corporate culture is based on integrity, respect, accountability, and excellence.
    Comprehensive training with numerous learning and development opportunities

    A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

    Minorities/Females/ Disabled/Veterans.

    WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

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