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Richmond

    Care Coordinator - Richmond, BC, Canada - Careabout

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    Description
    Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.
    Pair Team cares for the highest-need Medicaid recipients through a community-led model.

    We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care.

    As a support system for the community, we provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination.

    Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.

    We help each other to learn and provide feedback using candor and kindness.

    Care comes first:

    We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

    In the News

    Forbes:
    For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most

    TechCrunch:
    Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team

    Axios:
    Pair Team collects $9M for Medicaid-based care

    Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.

    We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.

    We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.

    We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

    This is a remote-forward hybrid position; ~10% of your work will be on-site in Alameda, CA.
    Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
    Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
    Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
    Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
    Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
    Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
    Coordinate physical care management appointments through collaboration with external and internal providers
    Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
    3+ years of general work experience (Case Management preferred)
    ~ Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
    ~ Virtual Ops requires a quiet, HIPAA compliant and internet connected space

    ~1+ year(s) of case management experience
    ~ Bilingual – English/Spanish
    ~ Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
    ~ A valid driver's license and auto liability insurance

    Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
    ~2+ years of case management experience
    ~ Knowledge of medical terminology
    ~ Comprehensive health, vision & dental insurance
    ~Monthly $100 work from home expense stipend for your WFH days
    ~ Gas reimbursements for your on-site engagement days
    ~ Flexible vacation policy take the time you need to recharge
    ~ At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees.

    All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

    At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees.

    All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.


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