Manager - Technical Services - Kanata, Canada - Best Theratronics Ltd.
Description
Manager, Technical Services (Medical Equipment)KEY RESPONSIBILITIES:
- Manage Technical Service Team worldwide schedule to include all in house and contractor
- Ensure all Technical Service activities comply with all regulatory requirements. Ensure that all
member in accordance with Regulatory Best Theratronics LTD Standards
- Coordinate monthly PM runs and assign jobs to field service technicians; optimize the Installation
- Coordinate all rigging activities to include hire of rigging companies for all EBTS and SCI new
- Ensure I&S staff provides timely and professional services; ensure calls are answered directly and
- Manage labor hours, overtime and travel expenses for all the service technical team.
- Review cost for each service job, ensuring maximization for profit.
- Desirable perform maintenance and repair of Best Theratronics products worldwide and
- Preparation of detailed service reports and complete documentation in accordance with SOP's
- Other duties as assigned
SKILLS AND QUALIFICATIONS:
- Minimum a technologist diploma Electrical/Mechanical diploma and/or completion of a trade's
Alternative training/certifications will be considered. Work experience in similar position a bonus.
- Customer service skills & problem solving a must, able to multitask and adapt to change with
- Must communicate effectively both orally and in writing; adaptability and the ability to deal with
- Communicate effectively with end users, riggers, regulatory and security representatives to coordinate
- Communicate effectively and manage relationships with inspectors from nuclear, medical device
Safety protection desirable.
- Must be able to perform electrical/mechanical trouble shooting and possess improvisation skills
- Willing to travel occasionally; must be available days, evenings and weekends.
- Must be able to work independently.
- Basic computer skills in MS Work and Excel; intermediate data entry/keyboarding skills.
- Read and understand mechanical drawings, electrical schematics, wire and diagnose electrical
- Work with customers to coordinate all service work and training. Manage relationships with
- Experience in X-Ray equipment and repair would by highly desirable.
- Must be fluent in English; fluency in French desirable.
Job Types:
Full-time, Permanent
Salary:
$65,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Onsite parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Management: 3 years (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Kanata, ON K2K 0E4 (required)
Ability to Relocate:
- Kanata, ON K2K 0E4: Relocate before starting work (required)
Work Location:
In person
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