Negatives Team Lead - Toronto, Canada - DriverCheck Inc.

DriverCheck Inc.

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Negatives Team-Lead

Hours:
Monday to Friday; 8:30am - 5:00pm EST

Type:
Full-Time; 18 Months Fixed-Term Contract

Location:
Remote

DriverCheck is growing
We currently require a Dynamic, Smart and Results oriented individual for our
Negative Results Team-Lead located
Remotely.

We are looking for the kind of person that strives to ensure clients get the care they need; someone who takes pride in the thoroughness of their work and the strong relationships they develop with their clients and co-workers.

We are a national provider of workplace medical testing and assessments based in Ayr, Ontario. We have Occupational Health Clinics in Kitchener, Sarnia, Mississauga, Calgary, Nisku, Edmonton and Fort McMurray.

Dedication to customer satisfaction, fast and accurate turnaround of test results, flexibility, persistence and accountability are of the utmost importance.

What we offer:

-
FAMILY focused culture

Excellent Training Program
Supportive continuous learning environment
Competitive Wage
Competitive Group Benefit plan

Primary duties and responsibilities:

Operational Functions:

Work in conjunction with the Supervisor to ensure the department operates efficiently and effectively on a daily basis;
Work in conjunction with all department managers, supervisors and team leads to provide efficient flow and process across the organization;
Ensure services are compliant with all applicable legislation;
Ensure best practices are followed across the department;
Follow DriverCheck's policies and procedures and ensure employees are as well;
Create and implement procedures;
Monitor, review and maintain the effectiveness of processes;
Meet with key representatives of client organizations as required;
Act as the liaison with e2 champion
Assist in developing and implementing new service offerings, working in conjunction with appropriate coworkers across the company;
Handle projects as assigned;
Operate successfully in a very fast paced and hectic environment;
Work independently and in a team environment;
Other duties as may be assigned by the company

Department Specific Functions:

Ensure all staff complete dataentry and customer relations tasks accurately and efficiently;
Ensure all tasks and responsibilities are covered on a daily basis; reassign staff as needed;
Ensure department KPIs are met
Ensure staff KPIs are tracked and met;
Be responsible for logging on afterhours to ensure work volume levels are kept to a minimum;
Communicate with clients to ensure a high level of customer service;
Other job duties as may be assigned

Staff Training and Development:

Mentor and train staff
Onboard and train new employees
Arrange for equipment and help staff with set up;
Create a welcoming environment and introduce new staff to various team members
Introduce our various software systems we use eManda
Review and revise procedures as needed;
Inform Manager of training progress

- train and offer support to existing staff through workshops, shadowing with others on the team and other depts;
- schedule one on one coaching on a regular basis for further development of all staff

Team Lead HR Functions:

Directly supervise all negative results staff;
Prepare agenda for team meetings and work with Positive Expert Advisor to prepare workshops and training as required.
Provide backup to the staff in the negative department;
Offer leadership and guidance to staff;
Perform monthly and yearly employee
performance reviews;
Ensure all shifts are covered;
Arrange time off (vacation, leaving early, coming late, sick days)
Communicate with payroll and HR
Arrange training of all positions, new services;
Deal with issues or problems with staff, including staff errors;
Assist with hiring and terminating staff as needed;
Assist in organizing staffing schedules;
Document all HR interactions;
Be oncall after hours for employee questions;
Supervise or lead the employees of the department in a manner consistent with DriverCheck's culture

What you need to be successful in the role:

Experience the medical testing field is considered an asset
Leadership experience is considered an asset
Excellent customer service and relationship leadership skills
Ability to multitask in a fastpaced environment with constant changing priorities
Excellent verbal and written communication skills
Excellent time management and organizational skills
Conscientious, flexible and adaptable
Able to work independently and in a team environment
Ability to facilitate a positive team environment
Ability to effectively delegate projects and assignments
Conflict resolution skills

If you want to work in an environment that is positive, challenging, and safe; where your contributions are valued, this role may be right for you.

DriverCheck is committed to creating an accessible enviro