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    Help Desk Analyst - Edmonton, Canada - Raag Solutions

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    Description


    Work must be done from within Canada, due to network and data security issues.

    4 years of experience
    Bachelor Degree - IT, CS, Math or Engineering


    Key responsibilities;

    • The Application Help Desk Analyst provides application support to stakeholders.
    • May be responsible and accountable for resolving data discrepancies related to student data within Stakeholder Registry (SHR).
    • Utilizes Help Desk software to log all incoming calls into the appropriate categories, retrieve the correct response, and if required, forwards pending inquiries to the next level of expert support.
    • Participate in related projects as required.
    • Develop and maintain documentation as required.
    • Ensures all Help Desk related policy, process and procedures are followed to track and monitor all incoming calls.

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