- We are committed to being a leading provider of contracted services within the aviation industry
- Our teams focus on maintaining a positive working environment and treating all team members with respect
- With more than 100 locations across the world, we offer opportunities for career progression and travel across our network
- Employees can take advantage of our competitive benefits package, including health, dental, vision, life insurance and 401(k) match
- Enjoy paid time off, paid holidays, and a competitive pay scale
- Check-in passengers by reviewing the customer's information to determine destination, flight number, date of departure, documents needed, etc. This includes awareness of security requirements for all passenger types
- Reconstruct fares and itineraries when changes are requested by the customer or are necessary due to operational reasons
- Visually verify appropriate identification for payment by personal check and write data on the check
- Place appropriate bag tag on customer's bag(s)
- Change stock on automated printers
- Read city destination code on electronic or paper ticket
- Check-in passengers at arrival/departure gate by reviewing the customer's information to determine destination, flight number, date of departure, etc
- Check oversized items to the customer's destination. May involve moving items to a conveyor or other location for pick-up and loading
- Provide essential and mandatory announcements to passengers
- Operate Electronic Gate Readers (EGRs) during boarding
- Ensure compliance around security, ADA, and procedural guidelines
- Positively handle off-schedule operations caused by inclement weather or mechanical malfunctions while positively influencing a favorable impression of the airline and communicating effectively with passengers
- Demonstrate regular, predictable attendance at job location
- Exceed PrimeFlight customer service and safety standards
- Other duties as assigned
- 19 years of age
- Reliable transportation
- Eligible to work in Canada
- Previous experience in the airline business is preferred
- Walk and climb up and down a minimum of 500 stairs daily
- Stand for 6-8 hours per shift
- Walk, stretch, and bend
- Able to work 3rd shift and be flexible with all work demands
- Lift and carry up to 70 pounds
- Be able to work in tight spaces
- Be able to hear and respond to the spoken voice and to audible alarms generated by the terminal environment
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
-
Customer Service Agent
1 week ago
Central Mountain Air Richmond, CanadaAt Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do ...
-
Customer Service Agent
6 days ago
Central Mountain Air Richmond, Canada Part timeCentral Mountain Air is a western Canadian privately owned and operated company. We offer a family-oriented, team-based work environment with a focus on safety, on-time performance, and exceptional customer service. Central Mountain Air is currently looking for a **Customer Servi ...
-
Customer Service Agent
1 day ago
British Airways Richmond, Canada**Customer Service Agent** · Looking for a people-focused role that offers something different? A chance to make the most of your friendly, helpful personality? More variety and a faster pace to your day? Then you'll love being a Customer Service Agent with British Airways. · Our ...
-
Guest Services Agent
6 days ago
FAIRMONT Richmond, Canada Part time**Company Description** What's in it for you?** · - An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do · - The only luxury hospitality group to be awarded Great Place to Work Canada · - The opportunity to have fun at work alon ...
-
Guest Services Agent
6 days ago
FAIRMONT Richmond, Canada**Company Description** What's in it for you?** · - An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do · - The only luxury hospitality group to be awarded Great Place to Work Canada · - The opportunity to have fun at work alon ...
-
Passenger Service Agent
4 days ago
PrimeFlight Aviation Services CANADA, INC Richmond, CanadaInterested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you.** · **WHY WORK FOR PRIMEFLIGHT?** · - W ...
-
Passenger Service Agent
19 hours ago
Airway Interline Services Inc. Richmond, Canada**Description**: · Ignite your career with an exciting opportunity in a dynamic and fast-moving environment Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. · **Respon ...
-
Passenger Service Agent
3 days ago
China Airlines Richmond, CanadaFull-time position · - Book air travel, answer questions and provide general information for internal and external guests and travel agents about travel with China Airlines · - Provide pre and post booking support, such as changing and cancelling reservations, using the our reser ...
-
Passenger Service Agent
1 day ago
Airway Interline Services Inc. Richmond, Canada**Description**: · Ignite your career with an exciting opportunity in a dynamic and fast-moving environment Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. · **Respon ...
-
Guest Services Agent
2 days ago
Fairmont Vancouver Airport Richmond, CanadaCompany Description · Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that du ...
-
Passenger Service Agent
1 day ago
Envoy Air Richmond, CanadaOverview: · **Come and work for Envoy Air, an American Airlines Group Company, at **Vancouver International Airport** and watch your career take off You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.** · **We are hiring ...
-
Passenger Service Agent
1 week ago
Horizon Air Richmond, Canada**Company** Horizon Air · **The Team** · Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people ...
-
Passenger Service Agent
1 week ago
PrimeFlight Aviation Services Canada Inc Richmond, CanadaPrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger, and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. · Our team is focused on quality, safety and providing ...
-
Passenger Service Agent
5 days ago
Envoy Air Richmond, CanadaOverview: · **Come and work for Envoy Air, an American Airlines Group Company, at **Vancouver International Airport** and watch your career take off You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.** · **We are hiring ...
-
Customer Service Agent
1 week ago
PACIFIC COASTAL AIRLINES LIMITED Richmond, CanadaPacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and South Albe ...
-
Guest Service Agent
1 day ago
Hilton Vancouver Airport Richmond, CanadaThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet ...
-
Guest Service Agent
19 hours ago
Hilton Vancouver Airport Richmond, CanadaThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet ...
-
Guest Service Agent
1 week ago
Hilton Vancouver Airport Richmond, CanadaThe Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet ...
-
Cabin Services Agent
4 days ago
Alliance Ground International Richmond, CanadaJob Description: · Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. · **Job Type**: Part-time · Work Location: In person ...
-
Central Services Agent
6 days ago
Fairmont Vancouver Airport Richmond, CanadaCompany Description · Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that du ...
Passenger Service Agent - Richmond, Canada - PrimeFlight Aviation Services
Description
Job Details
Description
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you.
WHY WORK FOR PRIMEFLIGHT?
ABOUT US
We perform a wide range of airport support services globally with almost 300 locations on behalf of commercial airlines. To learn more about what we do, visit .
Essential Functions:
As a valued member of PrimeFlight Aviation, the Passenger Service Agent serve customers in a courteous, efficient, friendly, and professional manner. Promote and sell air travel to the traveling public. Aid with passenger check-in and successfully interpret government rules and requirements for domestic and international travel.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal Skills, and Oral Communication
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General Qualifications:
Compensation:
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
Education/Experience:
Prior Airport Passenger Service Agent Experience Preferred
Language Ability:
Ability to read and interpret procedural documents such as safety rules, operating and check-in instructions, and procedure manuals. Ability to communicate effectively in English.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Efficient, immediate problem solving and customer service capabilities.
Computer Skills:
Basic Understanding of Computer Applications and Data Entries
Certificates and Licenses:
No Certificates or Licenses required.
Supervisory Responsibilities:
There or no supervisory responsibilities associated with this position.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.
Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PrimeFlight Aviation Services is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
