Service Coordinator - North York, Canada - XBASE Technologies

XBASE Technologies

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Inbound and outbound communications with customers, clients and technicians; by voice, video and other electronic means.
Data entry and manipulation
Support for customers and service desk
Dispatching service requests to Technicians
Updating service requests & contacts on every touch point for accuracy and validity
Communicate with internal teams and external clients to understand their IT service needs
Deliver excellent customer service by addressing user inquiries and resolving ITrelated problems
Utilize ticketing system to track and document service requests
Collaborate with IT infrastructure teams to ensure smooth operation of office technology

Requirements:

Proven experience in a similar role, preferably in a customer serviceoriented environment
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical users
Strong problemsolving skills and ability to work independently or as part of a team

Note:
This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

If you are a motivated individual who enjoys providing exceptional customer service and has a passion for IT support, we encourage you to apply

Salary:
$36,000.00-$40,000.00 per year

Benefits: