Client Support Specialist - North York, Canada - Bargains Group

Bargains Group

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Client Support Specialist

Job description

About Bargains Group:

The Bargains Group is an award winning Canadian owned and operated company founded in 1988.

We are a wholesaler serving Retailers, Non-Profits, Charities and Social Service Agencies including Salvation Army, Canadian Mental Health Association, Red Cross, United Way Member Agencies, and thousands more.

Over the past 30+ years, we have created a fast paced, purpose driven culture focusing on making a positive impact

About Kits for a Cause:

Kits for a Cause is a division of Bargains Group and is a Canadian-founded social enterprise that creates meaningful engagement for groups looking to give back while providing charities with essential supplies that they need across North America.

Kits for a Cause connects individuals and companies to local charities and provides them with a tailored team building activity and/or corporate giving program.

They make it fun, easy and accessible and ensure that the experience is turnkey, down to providing the handpicked essential items for each charity partner.

We are a for profit for purpose company and are on a mission to make meaningful and impactful volunteer and donor engagement programs, one Kit at a time

About the position:

This role is preferably an in person position. You will be working at our flagship Toronto offices from Monday to Friday. We need an incredibly organized, self

Responsibilities:

Place follow up calls with customers when clarification of orders or details are needed.
Process quotations using our systems and procedures.
Place any follow up correspondence with customers and vendors as required.
Effectively articulate product information, features benefits and suggestions.
Ensure all orders are processed within customer's timelines.
Accurately enter all customer purchasing and billing information into our order system.
Effectively communicate with vendors and BG associates regarding order status and resolution of any concerns or problems.
Build relationships through creative and friendly followup to ensure our clients' needs are being met beyond expectations
Ensure all art work and required information is received and processed within all timelines (for promotional products)
Answer incoming inquiries in a timely manner according to department standards.
Responsible for meeting and maintaining performance objectives and goals.
Participate in training classes and actively seek professional development.
Staying current on promotional product trends, events, competitors, and vendors across Canada.
Manage client contacts and interactions using a CRM system.
Assist in other areas as required.

Qualifications:

High school diploma or equivalent
Experience using Microsoft Office, including Outlook (23 years)
Experience with Infusionsoft CRM or equivalent an asset
Strong verbal and written communication skills.
Strong decision making skills
Ability to manage a pipeline of 20+ opportunities at any given time.
Experience with account management, relationship management and business development experience (23 years)
Keen eye for detail and ability to stay organized while dealing with competing priorities and tight turnarounds.
Easy to adapt and be flexible to the needs of clients and the sector, while establishing an opportunity.
Proven success in reestablishing dormant accounts.
Purpose driven individual who understands the power of our program and the opportunity at hand; the more successful you are in the role, the more positive impact you'll create.
Ability to be professional and flexible; able to work with small to large organizations, Non-Profits, Charities and Donors.
Takes initiative to achieve goals with the desire to exceed expectations and meet new challenges.
Proven success working in an entrepreneurial team environment.
Charitable fundraising experience is not necessary but would be a bonus