Service Desk Technician - Vancouver, Canada - Umbrella IT Services

Umbrella IT Services

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Umbrella I.T. Services is a growing managed service provider that has been in business for 9 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own organizations.

With a recent focus on growth, our CEO was seen on CTV Morning Live, attended Forbes 30 Under 30 and aims to expand Umbrella I.T.

Services operations without compromising quality of service for our clients.

We believe in empowering our team members with the skills, certifications and mindsets they need to succeed in the world as we grow the company together.

Everyone is given the freedom to develop personally and professionally.

About you:

Are you a driven individual looking to develop your passion for technology, expand your knowledgebase, and provide businesses and organizations with innovative I.T.

solutions while working with a growth-oriented team? If so, this opportunity could be for you

Umbrella I.T.

Services is looking to hire a senior help desk technician that will provide on-site and remote support for our client's systems, networks, cloud platforms and users while developing a set of processes alongside our network administrators, system administrators and the rest of the team to support our growing client base.

Description of duties:

Understand our operational structure and offered services
Document daily activity and updates to assets in our ticketing system
Develop guidelines and procedures for staff and client reference
Provide onsite and remote technical support to clients with a friendly, patient attitude
Administrate and maintain laptops, workstations, networking equipment, backups, cloud systems and security solutions
Maintain cloud service platforms such as RMM platform, Office 365, G Suite and others
Develop innovative I.T. solutions and documentation to meet clients needs with our CEO and department leads

Skills and requirements:

Valid drivers license and a vehicle (MANDATORY)
Fulltime availability
Experience with the following technology:

Cloud Services

Google Workspace

Microsoft 36

Offsite backup solutions
Onsite backup solutions
RMM Software
PSA Software

Software

Windows 10
Mac OS
Anti-Virus software
Remote support software

Servers

Windows Server 2012, 2016, 201
Synology
QNAP
3CX

Networking

Cisco
Ubiquiti
UniFi

Personal attributes:

-
Problem solver: Able to think critically and resolve issues independently
-
Articulate:Able to communicate complex technical ideas in layman's terms to clients and staff
-
Detail oriented: High in conscientiousness and takes pride in one's work
-
Team Player: Enthusiastic, professional and positive attitude
-
Pro-Active: Superb organizational skills and attention to detail
-
Driven: Looking for a flexible place to work that encourages a growth mindset

Benefits: