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Vaughan

    HVAC Technical Support Advisor - Vaughan, Canada - Le Groupe Master

    Le Groupe Master
    Le Groupe Master Vaughan, Canada

    3 days ago

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    Description
    Job Number: J Job Type: Regular City, Province, Country: Vaughan, Ontario, Canada Job Category: Professional Number of Positions: 1 Reports To: Technical Team Leader Job Location: Hybrid / Vaughan

    As a Technical Support Advisor - Commercial, you will play a key role in providing exceptional technical after-sales service and training to our valued HVAC-R customers. If you are passionate about troubleshooting equipment, collaborating with customers and suppliers, and delivering top-notch technical training, we want to hear from you.

    What you will accomplish with us:


    • Assist customers in trouble shooting of HVAC-R equipment. Assistance may be conducted through visits to the customer job site and by phone.

    • Manage labor and material claims to Master from customers.

    • Act as technical resource to The Master Group office staff.

    • Work with the supplier and customers to find solutions to technical issues on job sites.

    • Prepare and provide technical training and fulfill the objectives given by the sales director.

    • Represent The Master Group at all times while interacting with internal and external customers and building owners.

    What You Bring to Our Team:


    • College diploma from technical school in HVAC-R related field and/ or related experience

    • Ability to communicate in both English and French.

    • Knowledge of MS Office software.

    • Proficient in trouble shooting mechanical equipment controls.

    • Proficient in interpreting electrical wiring diagrams.

    • Comfortable reading building mechanical plans.

    • Valid driver's license and ability to travel if needed.

    • G1/G2 and 313A/313D

    • Ability to work under pressure

    • Excellent communication and organizational skills

    • Initiative and resourcefulness

    • Diplomacy and courtesy

    • Proficient at writing reports and ability to present technical information to internal and external stakeholders.

    Competitive Benefits: In addition to a rewarding career within our team, we offer

  • Medical and dental coverage from day one, along with short and long-term disability protection
  • Contribution to a collective registered retirement savings plan upon starting your role.
  • Wellness spending account
  • An employee assistance program including psychological, financial, and legal support.
  • Access to telemedicine from the beginning of your employment.
  • Reimbursement of professional association membership fees.
  • Early vacation program.
  • Flexible remote work policy

    • Master, for over 70 years
    We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.
    A Great Place To Work
    At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.

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