Customer Service Associate - Waterloo, Canada - City of Waterloo

City of Waterloo

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Customer Service Associate

(Part Time/Casual):

Position Description:

Part-time Customer Service Associates are responsible for front line customer service and reception duties at recreation facilities within the City of Waterloo.

Rate of Pay:
$20.45/hour

Primary Work Locations:
Waterloo Memorial Recreation Complex (WMRC) or RIM Park Manulife Sportsplex & Healthy Living Centre.

RIM Park:
Primary weekday hours are 4:00PM - 12:00AM and weekend hours are 6:00AM- 11:00PM.

WMRC:
Primary weekday hours are 6:00AM- 11:00PM and weekend hours are 7:00AM- 9:30PM.

Please note that these positions require access to reliable transportation as work hours may be outside of public transportation operations.

Accountabilities:

Ensuring an exceptional customer experience for City of Waterloo facility guests.
Addressing general inquiries from members of the public and helping to address any issues or concerns.
Providing guests of our facilities with information about recreational programs, registration and revenue collection for various programs.
Answering telephones and directing customers as required.
Following all daily cash handling procedures, including reporting, while ensuring accuracy and thoroughness.
Reconciling and balancing revenues, facility bookings, admissions and rentals.
Maintaining a safe and clean working environment for coworkers and the general public, including identifying and reporting any safety hazards or damage to the facility or equipment.
Communicating and interacting effectively with other facility staff and coworkers.
Opening and closing duties and other administrative tasks as required.

Required Qualifications:

Postsecondary education in a related field or equivalent combination of education and experience.
Experience providing front line customer service.
Experience in handling cash and related administrative duties.
Sound customerservice focus with excellent communication and interpersonal skills.
Demonstrated problemsolving skills and the ability to work well both independently and in a team setting.
Ability to effectively multitask and handle changing priorities.
Strong organizational skills and attention to detail.
Proficient computer skills (MS Office, Excel, Word).
Previous experience using booking and registration software. (i.e. CLASS or ActiveNet) would be considered an asset.
A satisfactory police vulnerable sector will be required as a condition of hire.

Online Application Process:

Attachments:
Supplementary Interview