Jobs

    Guest Service Agent Housekeeping - Canada - Basecamp Resorts Ltd

    Basecamp Resorts Ltd
    Basecamp Resorts Ltd Canada

    3 weeks ago

    Default job background
    Full time
    Description
    Guest Service Agent - MTN House Hotel & Spa
    Guest Service Agent MTN House by Basecamp, Canmore
    About Basecamp Property Management Ltd

    Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia.

    Basecamp resorts is the recipient Hotelier Magazine's award for 2023 Regional Company of the year.
    MTN House by Basecamp is our latest upscale property with 99 newly renovated hotel rooms, an elevated restaurant with a farm to table ethos, and Canmore's first Nordic Spa (opening Summer
    Be part of the fastest growing hospitality brand in Canada.
    We have a health benefits plan.

    Under the supervision of the Front Office Manager, the Guest Service Agent is responsible for daily check in and out procedures, handling guest inquiries, and providing basic concierge services while ensuring the highest level of customer service.

    Full-time/Permanent
    Daily management of reservations and virtual check-in pre-arrival duties including payment processing, online registration verification, damage deposits.
    In-person check-ins and checkouts of hotel guests.
    Complete daily administrative tasks while handling guest interactions via in-person, phone, email, internal e-messaging, 3rd party messaging.

    Work with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately reflected.

    Hotel PMS experience preferred but not required. Knowledge of Webrez Pro is an asset.
    ~
  • Basecamp Resorts Ltd

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