Supplier Onboarding Support Specialist - Vancouver, British Columbia
10 hours ago
Job description
Job Description
Insight Global is supporting a large-scale supplier onboarding initiative and is seeking a Supplier Onboarding Support Specialist to assist with high-volume outreach and hands-on onboarding support.
Our team has already sent onboarding communications to approximately 6,000 suppliers, ranging from small "mom and pop" shops to large enterprise vendors. This role will focus on guiding suppliers through the onboarding process, answering questions, and ensuring a smooth and timely experience.
This is a highly communicative, customer-facing role that requires someone comfortable managing inboxes, explaining processes, and confidently picking up the phone when needed.
Key Responsibilities
- Serve as a primary point of contact for suppliers during the onboarding process
- Respond to high-volume inbound email inquiries with clear, accurate guidance
- Walk suppliers step-by-step through onboarding requirements and next steps
- Proactively hop on phone calls with suppliers to resolve questions or issues
- Support a wide variety of supplier types, from small businesses to large vendors
- Track and follow up on onboarding progress to ensure completion
Required Qualifications
- 2+ years of experience in a corporate customer service, client support, or similar role
- Comfortable and confident speaking with customers/suppliers over the phone
- Strong written communication skills for professional email correspondence
- General experience with Microsoft Office (Outlook, Excel, Word)
- Ability to manage multiple inquiries and stay organized in a fast-paced environment
Preferred Qualifications (Nice to Have)
- Experience supporting procurement, vendor management, or supplier onboarding
- Prior contract or project-based work experience
- Familiarity working with external partners or suppliers (not required)
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