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    Senior Associate/Manager - Halifax, NS, Canada - MUFG Investor Services

    MUFG Investor Services
    MUFG Investor Services Halifax, NS, Canada

    3 weeks ago

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    Description

    Take a look at our careers site and you'll find everything you'd expect from a career with the fastest-growing business at one of the world's largest financial groups.

    however, only those proceeding to the interview stage will be contacted.

    In the current asset servicing environment, clients are looking for service providers to not only provide core administration services but also act as trusted advisor and partners.

    Client Account Manager ("CAM") will help coordinate deliverables across operations teams, help mitigate risk and communication strategy for incidents, participate in global projects to standardize and enhance our target operating model, implement client satisfaction monitoring and strengthen and develop relationships with our clients.

    Manage client relationships and act as escalation point for all client queries.
    Own and manage incidents/errors end to end in a timely manner.
    Management and oversight of client specific SLA's and KPI adherence by operations teams.
    Host monthly service calls with clients with our SLA and KPI data.
    Escalation to internal senior management where appropriate.
    Oversee and review client profitability and ownership of client account strategy to drive future growth.
    Manage client profitability through workforce planning with operations teams and adherence to common operating model.
    Ownership of commercial conversations with our clients. Participate in global projects to improve client related initiatives or projects with the operational teams.
    Bachelor's degree in business administration, marketing, communications, or related field preferred.

    At least 7 years' experience working in the fund administration or asset management industry with experience managing client relationships.

    Providing high quality service and understanding client needs. Demonstrate leadership and the ability to effectively manage a team of accounting professionals.
    The ability to service these clients while maintaining the interests and health of the organization is critical.
    Strong computer skills with strengths in Microsoft Office products.
    Experience with fund administration software such as Geneva, Investran, Yardi and Mantra would be beneficial but not necessary.

    In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking, and fund financing.

    We're in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.
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