Hotel Desk Clerk - Leduc, Canada - Stars Inn and Suites

Stars Inn and Suites

Verified Company

Leduc, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

About us
Stars Inn and Suites is a mid sized hotel offering 115 rooms in Leduc, AB T9E 8B7.

Our goal is to build a winning customer driven team providing all our hotel guests with an exceptional experienced stay while in Leduc.

We are fast paced, energetic with future growth available for professionals interested in the hospitality industry.

We are pleased to announce we will be re branding soon to Sure Stay Plus by Best Western which we are very excited about.

If you are interested please submit your resume.

Our work environment includes:

Responsibilities and Duties

Welcome guests in a warm and friendly manner and appropriately dressed in business attire.
Assists guests in a branded, friendly, proactive, and efficient manner with appropriate followup, as necessary.
Knows all essential aspects of our hotel operations.
Collects payments from customers, ensures daily settlements are balanced.
Monitors lobby and checkin activity.
Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Receiving calls, conducting room reservations, and verifying existing bookings
Facilitates correspondence with guests.
Works collaboratively with any associates and resources.
Works with housekeeping, maintenance and sales departments closely to ensure guest safety, requests and coordinates any kind of activity that may affect these departments.
Staff will be trained for all shifts including audit shifts and expected to help out when needed.

Qualifications

Excellent customer service skills, phone etiquette and listening abilities.
Flexibility to work varying and extended shifts.
Ability to work under pressure while maintaining professionalism.
Attention to detail to ensure an errorfree work environment.
Effective organization and timemanagement skills to prioritize and complete tasks on time.
Dealing with guest complaints effectively in solving guests needs.
Able to work in a fast paced environment, some heavy lifting with standing and bending at times.
Able to speak other languages is preferable but not needed.
Experience as a hotel front desk agent is preferable.