Manager E-commerce Programs - Mississauga, Canada - Purolator

Purolator

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Date:

Posting Number: 64112

Work Location Type:
Hybrid

Job Code: 1411

Location:
Corporate Office

Reports to:
Director of e-Commerce

It's not a package

It's a promise:

As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years.

How does the magic happen?
The journey starts with you.

The places we go, the elements we brave, the promises we deliver -
it's all possible because of our people. So, whether you're looking to build new skills, make an impact in your community, or inspire your team,
we go there for you.

Description:

Serving as Purolator's primary Operations touchpoint with key eCommerce clients this individual will be leading day-to-day operational activities including issue resolution, executing service delivery improvements, process improvement and report generation.

Responsibilities:

The Manager of eCommerce Programs will:

Contribute to the delivery of client-specific continuous improvement initiatives and achieve the corresponding financial & operational benefits
Collaborate with leadership across Operational Excellence, National Field Leadership, Sales, Marketing, and Purolator International in order to achieve Purolator's goals with these key clients
Generate detailed Operational planning for peak and other highvolume periods through collaboration and negotiation with the clients and alignment to Purolator's plan
Foresee, communicate and manage the impacts of changes to either our clients' or Purolator's operational processes
Work closely with Field Operations teams to manage service performance and volumes at the regional and terminal level to support achievement of organizational health and safety, service and financial targets
Build strategic relationships with the clients' teams to strengthen quality of daily interactions and the overall success of the various inflight priorities
Remain apprised of rapidly changing ecommerce market conditions and integrate this awareness into operational decisionmaking
Other duties as assigned

Education:

University degree or equivalent work experience
7 years' experience in Operations & Client Management within the Transportation industry

Experience:

Strong understanding of national distribution networks
Detailed understanding of the evolving ecommerce logistics / distribution network in Canada would be an asset
In depth knowledge and experience with data preparation, diagnostics, trending, and written/ verbal communication
Experience in identifying efficiency improvement opportunities using a datadriven, factbased approach and implementing lean / continuous improvement initiatives
Strong time management and demonstrated ability to deliver results
Strong customer relationship management skills
Client Management experience is required
Experience working at / with eCommerce retailers is an asset
Ability to work with ambiguity and complexity
Financial acumen to understand Customer performance and find opportunities to improve margins
Ability to work with multiple stakeholders with competing priorities and interests
Proven ability to persuade without direct ownership and find winwin solutions
Experience communicating with and presenting to audiences at all levels of the organization
Advanced Excel and PowerPoint knowledge
Six Sigma Green Belt preferred (Black Belt an asset)
Network engineering and / or quality backgrounds are assets
Must have the ability to travel within Canada and the US to client and Purolator facilities

POSTING DETAILS

Location:
any location

Working Conditions:
Office Environment

Posting Number: 64112

Reports to:
Director of e-Commerce

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous _status,_ or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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