Customer Service Specialist - Montréal, Canada - Cadel
Description
Company DescriptionBe part of a community of authentic, proud and trusted people
Our Heavy Vehicle Parts Division is the country's largest network. This division's banners include Cadel, Traction, Truck Pro and TW.
Servicing the fuel injection specialty shops, off highway heavy duty equipment, transport, construction, mining, forestry and farming sectors, we keep them moving
forward.
We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients.
Our 5000 colleagues proudly serve thousands of customers every day across Canada.
If the hat fits, we'd be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.
Job Description:
**_
Our CADEL Heavy Vehicle Parts Distribution Centre in Ville St-Laurent is looking for a Customer Service Specialist. This is a temporary position until the end of 2023 with the possibility of extension_**
_ You have the possibility of telecommuting 2-3 days/week, in addition to benefiting from a bonus program_
_ Your main responsibilities will be:_
- Perform the necessary research for all customer credit requests.
- Enter data into the AX software's return request form.
- Follow up with customers.
- Request authorization for returns from suppliers. Manually complete the appropriate return of merchandise form.
- Research all customer credit requests.
- Supplier return guarantee
- Perform all other related tasks as requested by his/her supervisor.
Qualifications:
**_
To join our team, you need:_**- High school diploma combined with 1 year experience in a similar position.
- Heavy duty parts knowledge is an asset
- Very good knowledge of Excel, Microsoft Dynamics and the Office suite.
- Speed and accuracy in data entry.
- Experience with replacement parts is an asset.
**_
Your benefits along the way:
_**- Bonus Program
- Access to the online training center
- Work with great teammates who have the same passion as you
We will contact you as soon as possible if we think we have the hat for you
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