Client Service Manager - Grande Prairie, Canada - Paladin Security

Paladin Security Grande Prairie, Canada

2 weeks ago

Full time

Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Job Skills / Requirements

Reporting to the Operations Manager, this position is responsible for managing a portfolio of clients and all aspects of Paladin business within that portfolio. This includes not only being the main point of client contact, but also managing the security team that works within the portfolio. The Client Service Manager will regularly be meeting with clients and security staff to ensure that everyone's needs are met. Based out of the office in Grande Prairie, AB, the successful candidate will be able to travel for business locally around region on a regular basis and to other areas if required. The Client Service Manager and his or her team will support the needs of the employees within the portfolio to ensure consistent quality of service for all client sites. In order to be effective, the Client Service Manager must thoroughly understand the business operation, the strategic priorities, the culture and the competition. He or she will work closely with the Operations Manger, Scheduling Administration, Human Resources and Safety Management to drive the business imperatives to provide a safe & fair work environment for employees, to grow the business profitability and retain and grow the client base.

Portfolio Management

Ensures all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.

Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio and that all newly-assigned staff demonstrates competence on site.

Supports Human Resources to ensure sufficient resources are available to meet the company's obligations.

Ensures that there are adequate numbers of trained security staff to meet all of Paladin's contractual obligations within the portfolio of business.

Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.Prepares Key Performance Indicator reports for regular review with clients, as applicable.

Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date.

Ensures that all services provided by staff assigned within the portfolio are delivered in accordance with the client's wishes and best interests and in accordance with Paladin's Code of Ethics.

Ensures invoices are accurate based on employee hours and client bill rates.

Performs interviews and meets all new staff being considered for sites within the portfolio.

Ensures all staff within his/her portfolio have adequate training based on industry, and corporate and client standards.

Provides motivational and disciplinary discussions with all staff assigned within the portfolio as needed.

Performs evaluations of staff assigned to sites on an as needed basis and in accordance with company policies.

Client Relations

Develops and maintains excellent relationships with the clients in the portfolio.

Make consistent visits to client sites to ensure needs and goals are being met and fulfilled.

Ensures clients and tenants of the client are aware of and satisfied with the services provided and offered by the company.

Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to clients so that their security needs are met.

Corporate Communication

Responds to communications from clients or staff in a timely manner.

Communicates appropriate information to others as needed to ensure that any outstanding issues are dealt with in a timely fashion.

Remains on-call to act as an after-hours resource for emergencies.

Reports regularly to the Operations Manager on matters of company or client interest or significant events.

Business Analysis and Development

Analyzes business margins on a contract by contract basis to ensure the portfolio of business remains profitable. Margins will be reviewed on a monthly basis at a minimum.

Assists in negotiating billing rates with the clients in the portfolio to ensure they remain consistent with expected margins.

Ensure the successful implementation of Business Metrics is achieved according to the portfolio needs and goals.

Leverages Paladin's best practices, innovations and company advancements to better support our client, people, and programs.

Performs other duties as requested to assist with corporate and/or branch needs.

Service Manager

1 week ago

Diamond/Harbour/Bell Group Grande Prairie, Canada

**Service Manager** · **What we offer**: · - Competitive salary plus bonus program · - Benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance · - Company contribution RRSP program · - Product training · - Safe ...
Service Manager

1 week ago

AutoCanada Inc. Grande Prairie, Canada

**Service Manager** · **Grande Prairie Subaru** · **Grande Prairie, Alberta** · We are looking for a high performing individual interested in taking the next step in their career to join and lead our growing team as · - **Service Manager** You will play a crucial role in directin ...
Automotive Service Manager

1 week ago

Canadian Tire Grande Prairie, Canada

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? · Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotiv ...
Financial Service Manager

1 week ago

AutoCanada Inc. Grande Prairie, Canada

**Financial Service Manager** · **Grande Prairie Subaru** · **Grande Prairie, Alberta** · **Grande Prairie Subaru** is looking for an experienced · **Financial Service Manager** to join our growing team This role requires someone with an entrepreneurial spirit that wants to build ...
Customer Service Manager

11 hours ago

Finning Canada Grande Prairie, Canada

Company: · Finning Canada · Number of Openings: · 1 · Worker Type: · Permanent · Position Overview: · You're a savvy leader who thrives in a fast-paced environment and are motivated by being challenged on a day to day basis. You relish the opportunity to be innovative in your app ...
Grande Prairie Service Manager

1 week ago

Leavitt Machinery Grande Prairie, Canada

**Position Summary**: · The Service Manager is responsible for the overall management and performance of the local Service Department. This includes overseeing the Field and Shop Technician functions and working with and through the Service Dispatchers and the Shop Coordinator, t ...
Client Service Manager

2 weeks ago

Paladin Security Grande Prairie, Canada Full time

· Client Service Manager - Healthcare · Reporting to the Operations Manager, this position is responsible for managing a portfolio of clients and all aspects of Paladin business within that portfolio. This includes not only being the main point of client contact, but also managi ...
Service Delivery Manager

1 day ago

Paladin Airport Security Services Grande Prairie, Canada Full time

· Service Delivery Manager · We are currently hiring a full-time Service Delivery Manager based out of the Grande Prairie Airport. · Why Paladin? · Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect ...
Client Service Manager

2 weeks ago

Paladin Security Grande Prairie, Canada

Overview · Paladin Security: Making the World a Safer and Friendlier Place because we CARE · Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a ...
Assistant Manager

6 days ago

Prime Towing & Recovery Grande Prairie, Canada

Overview: · We are seeking a highly motivated and organized individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a key role in supporting the operations and management of our business. This is a dynamic position that requires strong leadersh ...
Service Administrator

3 weeks ago

Control Tech 2011 Ltd. Grande Prairie, Canada

**Position**:Service Administrator · **Reports to**:Administrative Manager, Canada · **Location**: Grande Prairie, Fox Creek, Dawson Creek - Alberta · Job Brief: · The Service Administrator will support and provide assistance to Field Technicians by ensuring job tickets are accur ...
Administrative Assistant

1 week ago

NOV Inc. Grande Prairie, Canada

**Job Summary**: · The **Administrative Assistant **in **Grande Prairie, Alberta **is responsible for administrative, clerical, and secretarial support to the group's Operations Coordinators and Service Managers. They will support & coordinate with internal and external resources ...
Community Engagement and Resources Specialist

3 weeks ago

Canadian Mental Health Association Edmonton Region Grande Prairie, Canada

Identifying Information · Job Title: Community Engagement and Resources Specialist · **Job Type**: Permanent Full time · Job Level: Program Coordinator · Reports to: Manager 211 Database · Job Objective · The Community Engagement and Resource Specialist is a key role focused on e ...
Food Service Supervisor

2 weeks ago

Tim Hortons | Dorscheid Group Ltd. Grande Prairie, Canada

As a Supervisor at Tim Hortons, your top priority is guest satisfaction · Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our custome ...
Clinical and Surgical Assistant

2 weeks ago

Alberta Health Services Grande Prairie, Canada

**Your Opportunity**: · We are currently looking for Full Time Clinical Assistants to join our General Operating Room at the Grande Prairie Regional Hospital located in Grande Prairie, Northern Alberta. The Grande Prairie Regional Hospital is a 250-bed acute care facility with a ...
Service Support Representative

2 weeks ago

Finning Canada Grande Prairie, Canada

Company: · Finning Canada · Number of Openings: · 1 · Worker Type: · Permanent · Position Overview: · Join the Finning family Would you like to work for an industry leading dealer for the largest equipment manufacturer in the world? Here at Finning, we service what we sell; from ...
Team Lead

6 days ago

City of Grande Prairie Grande Prairie, Canada

**The Opportunity** · Mobile Outreach is seeking a highly motivated Team Lead to join our department. · Mobile Outreach provides services and support related to the street-engaged population. As the Team Lead you are responsible for providing operational support, leadership, trai ...
Shared Services Advisor

2 weeks ago

Finning Canada Grande Prairie, Canada

Company: · Finning Canada · Number of Openings: · 1 · Worker Type: · Permanent · Position Overview: · Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document cont ...
Inside Sales Representative

2 weeks ago

Sunbelt Rentals of Canada Grande Prairie, Canada

Sunbelt Rentals - the fastest growing rental business in Canada · - is seeking an Equipment Rental Specialist · - You · The Equipment Rental Specialist is an inside sales role responsible for supporting telephone and walk-in customers with rentals of all types of construction/ind ...
Service Technician

1 week ago

Brogan Fire & Safety Grande Prairie, Canada

Service Technician · Status: · Regular, Full time · **Location**: · Grande Prairie, Alberta · Job Description · Reporting to the Business Centre's Manager, the Service Technician is responsible for completing a variety of required services and customer support both in house as we ...