- Respond to telephone inquiries and correspondence from members, utilizing strong listening and problem-solving skills.
- Cultivate member relationships and deliver excellent customer experience in all interactions by building trust and showing patience and compassion.
- Assess and assist with client needs, connecting them with internal departments when required
- Prepare customer correspondence relating to individual health plans according to established policies and procedures.
- Accurately process new application enrolments, payments, amendments and update appropriate systems in relation to individual health plans.
- Contact new and existing members to provide proactive information and service.
- Document member interactions and commit to follow-up actions, when required.
- Research and analyze problems independently and determine appropriate resolution.
- Contribute to achieving monthly team goals and turn-around time commitments.
- Performs other duties as required.
- Proven commitment to the delivery of superior customer service.
- Excellent communication skills focused on building and maintaining strong customer relationships.
- Positive attitude and productive, professional and courteous manner.
- Self-motivation with a strong sense of accountability.
- Accuracy and attention to detail is required.
- Highly developed organizational and prioritization skills.
- Excellent time management skills.
- Dedication to working effectively with customers and fellow employees in a team environment.
- Demonstrated ability to cope in a fast-paced work environment.
- Strength in the areas of flexibility, innovation and independence.
- Solid decision-making, problem-solving and conflict resolution skills.
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Call Centre Representative
Found in: beBee S2 CA - 2 days ago
Poad Financial Services Inc. Calgary, Canada Full timePoad Financial Services Inc. provides comprehensive accounting services for both businesses and individuals. If you're looking for professional financial advice to manage your business needs, personal financial planning, retirement savings and more, then you've come to the right ...
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SAP FICO Functional Analyst
Found in: Indeed CA C2 - 3 days ago
CPKC Calgary, Canada Full timeCPKC is the only truly North American railway and we are making big moves We are a technology hub with more than 1,100 technology professionals who support 600+ applications that keep North America's supply chain moving. Our teams are focused on integrating two railways while dri ...
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SAP FICO Functional Analyst
Found in: Jobrapido CA C2 - 2 weeks ago
CPKC Calgary, CanadaCPKC is the only truly North American railway and we are making big moves We are a technology hub with more than 1,100 technology professionals who support 600+ applications that keep North America's supply chain moving. Our teams are focused on integrating two railways while dr ...
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Guest Services Coordinator
Found in: Jooble CA O C2 - 1 day ago
COMPASS GROUP CANADA Calgary, AB, CanadaThat's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractio ...
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Guest Services Representative
Found in: Jooble CA O C2 - 1 day ago
Jones Lang LaSalle Incorporated Calgary, AB, CanadaGuest Services Representative (Seasonal) page is loaded · Guest Services Representative (Seasonal) · Apply remote type On-site locations Calgary, AB time type Part time posted on Posted 5 Days Ago job requisition id REQ355013 JLL supports the Whole You, personally and professio ...
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Baristas needed
Found in: Jooble CA O C2 - 10 hours ago
COMPASS GROUP CANADA Calgary, AB, CanadaEmployment Status: Full-Time · Starting Hourly Rate: 15.That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, offic ...
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Event Coordinator
Found in: Appcast CA C2 A - 1 day ago
Parkinson Canada Calgary, CanadaParkinson Canada Volunteer Opportunity · Volunteer SuperWalk Coordinator · Parkinson Canada believes in a better life today for People Living with Parkinson's, and a world without Parkinson's tomorrow. Canada has some of the world's highest rates, and it is growing quickly. Peopl ...
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Guest Services Representative
Found in: Jooble CA O C2 - 1 day ago
Kaizen Lab Inc. Calgary, AB, CanadaOrganization Overview: · Vivo means "live" and embraces and celebrates diversity, community and the common thread that unites us all - life. Vivo is a charity on a mission to inspire a wholistic mindset for healthy living. Our Centre for Community Wellbeing and our Innovation Co ...
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Community Clinician
Found in: Jooble CA O C2 - 1 day ago
Thealex Calgary, AB, Canada Full timeDo you have a passion for working with youth? Are you interested in supporting youth while using a theoretical approach to achieve stability and wellness? The Alex provides wrap-around health care, housing, social and wellness programs to Calgary's most vulnerable citizens. Using ...
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Anesthésiste/Anesthesiologist
Found in: Jooble CA O C2 - 1 day ago
Alberta Health Services Calgary, AB, CanadaThe Department of Anesthesiology Perioperative and Pain Medicine, Alberta Health Services Calgary Zone, invites applications for the position of General Anesthesiologist. · This post has an Academic position at theClinical Lecturer level with the University of Calgary Cumming Sc ...
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Hiring for Seasonal JobHiring for Seasonal Job
Found in: Jooble CA O C2 - 1 day ago
COMPASS GROUP CANADA Calgary, AB, CanadaStart Date: ASAP · Seasonal · Schedule: Variety of shifts available, flexible scheduling, mornings, afternoons, evenings · Location: 2000 Airport Rd NE, Calgary, AB · Important Information: housekeeper / server experience is considered an asset. · You'll find us in schools, ...
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Cafe Ambassador
Found in: Jooble CA O C2 - 1 day ago
Platformcalgary Calgary, AB, CanadaCafé Ambassador · Platform Calgary · Hourly Rate: $18.00/h · Type: On Call · You are drawn to Calgary's thriving tech sector and you're looking to build a meaningful career that allows you to have an impact in your community. If you thrive in a collaborative environment and e ...
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Administrative Support, Content, CPLED
Found in: Jooble CA O C2 - 22 hours ago
Law Society Calgary, AB, CanadaThe Canadian Centre for Professional Legal Education (CPLED) is a non–profit organization that offers the Bar Admission Program in Alberta, Manitoba, Saskatchewan, and Nova Scotia, as well as other pre-call legal education. Students must article and complete CPLED's Bar Admission ...
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Full-Time Cook Needed
Found in: Jooble CA O C2 - 10 hours ago
COMPASS GROUP CANADA Calgary, AB, Canada Full timeStart Date: ASAP · Status: Full-time · Schedule: Variety of shifts available, flexible scheduling, mornings, afternoons, evenings · Location: 2000 Airport Rd NE, Calgary, AB · That's because Compass Group Canada is part of a global foodservice and support services company tha ...
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Warehouse Leaders
Found in: Jooble CA O C2 - 1 day ago
Kuehne + Nagel AS Calgary, AB, CanadaAre you looking for an exciting new career opportunity to showcase your skills? Here's the perfect chance in a Leadership role · Your Role · We are looking for experienced Warehouse Leaders with shift flexibility: Afternoon Shift (Monday-Friday 3:00PM-11:30PM) or Weekend Shift: ...
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Surveillance Operator
Found in: Jooble CA O C2 - 1 day ago
Radius Security Calgary, AB, Canada Full timeProtecting you is central to everything we do. · The Command Centre Operator monitors and responds to all incoming video and regular alarms. The Command Centre Operator will dispatch police, fire and ambulance when required to our different cities across Canada and in the U.S.A. ...
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Barista
Found in: Jooble CA O C2 - 1 day ago
COMPASS GROUP CANADA Calgary, AB, CanadaWorking Title: Barista · Employment Status: Full-Time · Starting Hourly Rate: 15.00 · Address: ST SW Calgary AB T2V 1P9 · New Hire Schedule: Open Availability · You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global ...
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Model neededModel needed
Found in: Jooble CA O C2 - 1 day ago
Film Written Alberta, Canada"As a family we believe in supporting our community, and one of the best ways to enrich your community is to support education and healthcare," said Joan. "I have always felt it was very important to ensure that post-secondary education is accessible to the greater community." · ...
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Guest Services Coordinator
Found in: Jooble CA O C2 - 1 day ago
COMPASS GROUP CANADA Calgary, AB, CanadaYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, office ...
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ETHS Bartender
Found in: Jooble CA O C2 - 1 day ago
Mount Royal University Calgary, AB, CanadaJob Title · ETHS Bartender · Requisition # · X · Job Type · Hourly (for Casual) · Union or Employee Group · MRSA Casual · Classification · Position End Date (if applicable) · Location: · MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary) · Posting · About MRU · Founded ...
Individual Products Administrator- Member Support Call Centre - Alberta, Canada - Alberta Blue Cross
Description
Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We're committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross means having a career where you'll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
Alberta Blue Cross has an immediate opening for a Permanent Full-Time Administrator in our Individual Products Member Support department. Working from home, the focus is customer experience and retention. You will be an ambassador on behalf of Alberta Blue Cross and will handle incoming customer inquiries from multiple sources along with requests and plan updates for members. The successful candidate will be highly detail oriented, passionate about providing exceptional customer experiences and ready to handle a fast-paced work environment.
WHAT YOU WILL DO:
WHAT YOU WILL HAVE:
This position will remain open until a suitable candidate is selected.
Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.