Supervisor, Services for Partners and Organizations - Toronto, Canada - SURREY PLACE

SURREY PLACE

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Program:
Cross Agency Clinical Services & Services for Partners and Organisations

Status:
Full-time Contract (18 months)

Hours:36.25

Date Posted:
March 17, 2023

Closing Date:
March 24, 2023

About Surrey Place:

Surrey Place is a not-for-profit that serves people of all ages with developmental disabilities, autism spectrum disorder and visual impairments in the Toronto region and Northwestern Ontario.

We offer integrated services and inclusive support in a safe and welcoming environment.

Our approach is family-based, which centres the interests and care of our clients, families and caregivers by teaching them skills.

We strive to ensure the greatest access to services and support our clients in navigating the health care system. Surrey Place helps people learn new skills, gain self-confidence and reach their full potential.

Position Description:

Main Responsibilities:

Coordination of Service Provision for Business-to-Business Services:

Monitor processes and standard operating procedures to ensure timely and equitable access to services from Surrey Place.
Analyze data and forecast BusinesstoBusiness organizational needs.
Develop and monitor services and problem solve as required to effectively utilize service/staffing capacity and resources as needed.
Work collaboratively across and within programs to promote and arrange for interprofessional services as needed.
Monitor waitlist and wellness supports for BusinesstoBusiness agencies referred and in services in partnership with clinical team members.
Support partnership management and service agreement negotiation including dispute resolution, networking, and innovation.
Support and oversee team meetings and needs related to Services for Partners & Organizations, including participation in ethical decisionmaking forums and discussions.

Administration:

Implement and monitor operational and administrative quality improvement processes and measures, including client database and administrative requirements.
Develop and monitor systems to ensure effective resource and contract management.
Gather and analyze service data relevant to agency and ministry requirements. Participate in contract management and reporting processes as required.

Data and Process Management:

Implement and monitor processes and standard operating procedures and policies.
Program lead for data reporting requirements.
Liaising with partner agencies and Manager of Data and Analytics to ensure accurate completion of data.
Develop and monitor systems to ensure effective tracking and alignment with data policy and procedures.
Gather, summarize, and action feedback from consumer experiences to improve systems and serves.
Work collaboratively with community provider agencies to ensure coordination of information, services, and supports for caregivers.

People Services/Operations Management:

Support the Director, Cross Agency Clinical Services to ensure Departmental and Operations requirements are met.
Hiring, supervision and annual review of frontline staff including management of vacation/LOA requests, sick leave, and accommodations as required.
Work with and support team members to develop and enhance their clinical and administrative skills, as required.
Develop and monitor implementation of staff orientation and training procedures.

Qualifications:

Undergraduate degree in a related field is required; Master's degree is considered an asset.
1year related experience, and clinical experience working with individuals with unique needs, including but not limited to Autism Spectrum Disorder, Intellectual/Developmental Disabilities, clients, and families with complex needs.
A passion for leading, motivating and developing staff skills.
Change management experience leading change and supporting staff through periods of transition.
Project management experience demonstrated through developing and establishing new projects or initiatives.
Knowledge of the developmental services sector, including Fetal Alcohol Spectrum Disorder services, psychological services, and communitybased services, organizations and supports for individuals across the lifespan.
Exemplary communications skills, both oral and written, as well as strong problemsolving skills.
Ability to work with diverse populations, multidisciplinary teams, and community partnerships.
Ability to assess responses to sensitive information and provide resources and referrals in a timely and supportive manner.
Ability to work independently with mínimal supervision and to organize time and workload effectively in a complex environment.
Excellent interpersonal skills, conflict resolution skills and the ability to maintain effective working relationships with hospital staff, staff of community agencies, and community members.
Proficient with Microsoft Office 36
Fluency in French is considered an asset.
This position m