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    Systems Analyst - Ottawa, Canada - Emtec

    Emtec
    Emtec Ottawa, Canada

    14 hours ago

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    Contract
    Description

    Position Description

    We are seeking a System Analyst with deep knowledge of IT Service Management (ITSM) tools to join our team and large-scale government client projects in Ottawa. You must have hands-on experience with ITSM deployment to be considered for paid training to certify in the preferred ITSM tool suite (BMC-ITSM) which we are willing to candidates who join our permanent team.

    Typical tasks and activities associated with role include, but are not limited to, the following:

  • Implement applications to support projects, departments, organizations or corporate services;
  • Translate business requirements into systems design and technical specifications;
  • Analyze and recommend alternatives and options for technical solutions;
  • Analyze business requirements, perform feasibility studies, provide costing estimates for options analysis, data mapping, and produce the required functional and technical specifications or process re-engineering recommendations;
  • Provide system expertise (BMC-Remedy) to both functional and technical teams to ensure effective integration of solutions across the application(s); and
  • Provide application support (in BMC-Remedy) to end-users by troubleshooting and correcting issues, providing training, and reporting to management.

    • Workplace: Hybrid model. Currently work is remote. Moving forward there may be onsite in Ottawa with ability to work remotely from home and travelling occasionally when required

    Must Have Skills:

  • 5+ years of experience working as a Systems Analyst implementing BMC-ITSM projects OR 5+ years ITSM project implementation experience and the willingness / ability to complete BMC training to certify in 6 weeks
  • Previous experience working on government projects

    • Preferred Skills:

  • Experience with BMC Digital Workplace an/or BMC Atrium Orchestrator
  • ITIL certification
  • BMC certifications
  • Government of Canada security clearance in process or completed

    • Professional Skills:

  • Solid written, verbal, and presentation communication skills
  • Strong team and individual player
  • Maintains composure during all types of situations and is collaborative by nature
  • High standards of professionalism, consistently producing high quality results
  • Self-sufficient, independent requiring very little supervision or intervention
  • Demonstrate flexibility and openness to bring creative solutions to address issues
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