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    Assistant Housekeeping Manager - Whistler, Canada - Four Seasons Hotels and Resorts

    Four Seasons Hotels and Resorts
    Four Seasons Hotels and Resorts Whistler, Canada

    2 weeks ago

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    Full time
    Description
    About Four Seasons:

    Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

    At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

    About the location:
    Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America's largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

    About the role

    The Housekeeping Assistant Manager works hand in hand with the housekeeping leadership team to ensure a high level of cleanliness hotel wide. The position oversees the employees in the Housekeeping and Laundry team, including the development and engagement of the team. This is a pivotal role in the Resort that is ideally suited to an experienced hospitality professional looking to develop their career.

    What you will do
    • Assist the Director of Housekeeping on the daily management of the department
    • Lead the department in the absence of the Director of Housekeeping
    • Schedule the Housekeeping team to provide maximum service to guests within budgeted guidelines
    • Train and supervise the Housekeeping team in the performance of their duties
    • Conduct performance evaluations and discipline employees when needed
    • Communicate closely with the Night auditor and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.
    • Review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms
    • Schedule work to be done daily, collect room and floor status sheets for assigned work areas
    • Monitor each Room Attendant's daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, bring employee back to room and coaches the employee on how to correct the deficiency
    • Coordinate work orders in assigned section
    • Follow up to be sure work is completed
    • Release checkout rooms to be sold
    • Monitor the performance of House Attendants
    • Assure that there are sufficient supplies on the guest floors
    • Check cleanliness of guest corridors, stairwells, elevators and Linen Closets
    • inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed
    • Complete evening Housekeeping report and follow-up on discrepancies
    • Assist other departments as required in resolving problems
    • act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee
    • respond properly in any hotel emergency or safety situation
    • P erform other tasks or projects as assigned by hotel management
    Applicants will be a willing team player, comfortable with computer systems including Opera, Microsoft Office and HOTSO S and is willing to accept assig nments on as need basis, in order to promote team work .

    What you bring
    • At least 2 years' experience in a similar role, ideally in a luxury hotel or residence environment.
    • Previous experience developing and managing a team.
    • Strong knowledge of Front Desk and Concierge operations including strong knowledge of the local area.
    • Strong command of the English language
    • A working knowledge of hotel systems and operations.
    • Strategic, analytical and have solid business acumen.
    What we offer:
    • Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc ) after probationary period;
    • Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc ;
    • Complimentary meal per shift in our employee dining room,
    • Retirement plan with employer contribution;
    • Paid time off; vacation days and additional floating holidays per year;
    • Excellent training and development program;
    • Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability)
    Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

    Schedule & Hours:

    As our hotel is open 24/7, 365 days a year, we expect our Assistant Housekeeping Manager to be flexible in working mornings, evenings, overnight, weekends, and holidays.
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