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    Manager, Client Success Jobs in Halifax, Canada - Halifax, NS, Canada - Everything

    Everything
    Everything Halifax, NS, Canada

    1 week ago

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    You are here :

    Home Jobs Manager Client Success Jobs In Halifax Canada

    Manager, Client Success Jobs in Halifax, Canada

    You are here :

    Home Jobs Manager Client Success Jobs In Halifax Canada

    Manager, Client Success Jobs in Halifax, Canada


    Manager, Client SuccessThis individual will play a critical role in helping to continue our unprecedented growth, working with our Client Success Team to build and deliver effective and industry -relevant product training, conduct follow-up meetings with clients, manage the support process for technical questions related to our software, and performance coaching and feedback sessions with the Client Success Management (CSM) team.Client communications are mainly performed via video conference , but qualified individuals may also be expected to work with clients on-location in target markets and attend various industry meetings.What You'll Do as a Manager, Client Success Key Responsibilities Include:As the leader of a growing Client Success Team, you will work closely with the VP, Client Experience and other department managers to optimize client engagement through the pre and post-sales process. You will do this by:Building a strong team culture by managing a team of Client Success ManagersOverseeing the activities and performance of the Client Success Team.Identify ideal customer profiles and mapping customer journeys to identify gaps in the customer experience across all touchpoints from sales through on-going support.Coordinating product trials and onboarding processes and activities between your team, internal stakeholders and our clients.Organizing and running training sessions and workshops with your team and other internal teams. This will also include participating in user groups, forums and webinars.Communicating with the product team for feature opportunities or enhancements.Overseeing the management of our client support portal.Creating a disciplined and structured approach to help potential customers identify and achieve their objectives.Implementing or improving internal control processes.Evaluating and proposing new technologies and methodologies as needed to ensure we are aligned with industry trends and best practicesDeveloping the Customer Success Team through motivation, counselling, and product knowledge education sessions.Promoting the organization and product.

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