Product Onboarding Specialist - Montréal, Canada - Tempo Software Inc.

Tempo Software Inc.

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for an experienced and enthusiastic
Product Onboarding Specialist to join our Customer Success Team to help our customers be successful and take our customers and company to the next level.

The Role

Be a Roadmunk product expert. You will focus on the Roadmunk product but may have the opportunity to work with other Tempo products as needed.
Provide detailed walkthroughs and training sessions of the product and assist evaluators and new customers with their onboarding needs.
Clearly communicate features, best practices, requirements and expectations with customers and evaluators to simplify adoption and align expectations
Record and communicate customer needs, requests, and questions for the sales, CS and product teams.
Leverage feedback and metrics for continuous improvement to the onboarding process
Participate in creation and curation of onboarding and adoption content that can be leveraged by customers and evaluators in a selfserve manner.
Participate in Expert Webinars and other group events.
Collaborate with sales and CS teams on identifying customer onboarding needs and prioritizing sessions.
3+ years of experience in Customer Success, Support or Service
Experience with training, onboarding, or learning content creation and demonstration
Previous experience in a SaaS based software company
Knowledge of customer outreach, issue tracking tools, and CRM
Experience with documenting and improving customer processes
Experience with content creation and curation.

What's In It For You (Org-wide)

Hybrid or Remote work
If you're close to one of our 4 Hubs: Boston, Montreal, Reykjavik or Toronto; feel free to use the space and catch up with the local team(s)
Unlimited vacation in most of our locations
Great benefits including health, dental, vision and savings plan.
Perks such as training reimbursement, WFH reimbursement, and more.
Diverse and dynamic teams with challenging and exciting work.
An opportunity to have a real impact on our business.
A great range of social activities (both in person and virtual).
Optional in person meetups and the ability to travel to our international offices
Employee referral program
And so much more
Note: As our hiring teams are global, please submit your resume in English only._

Org-wide Summary

As one of the largest, award-winning, and top-selling app vendors in the Atlassian Marketplace supporting over 20,000 customers around the world, we hire top talent who build with heart and succeed with others.

**_ At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._