Technical Services Administrator - Mount Uniacke Gold District, Canada - Source Atlantic Limited

Source Atlantic Limited

Verified Company

Mount Uniacke Gold District, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking to join an award-winning organization with a competitive compensation and benefits package? Source Atlantic is an innovative and industry-leading distribution and service company passionate about delivering value and exceptional service to customers in Canada and beyond.

Source Atlantic provides a complete and single source of distribution to the industrial, government, commercial and residential markets and is proud to be distinguished as one of Canada's Best Managed Companies since 2017.

We are partnered with hundreds of world class suppliers, offer a multitude of specialized and technical services, and have many value-added solutions designed to improve our customers' efficiency and productivity.

A vital strength within Source Atlantic is its team of dedicated, honest, and customer-oriented employees.

A willingness to improve and achieve are evident throughout the company because of focus on value added services for our customers, technological advances, and employee training.

Technical Service Administrator - Industrial Valve Repair
This position provides outstanding service support to meet customer requirements.

Coordinating the scheduling of service work for valves, this role works collaboratively with team members to ensure customer requirements are met.

The Administrator supports the Service Team and provides field technicians with the necessary tools and information required to deliver exceptional support to our customers.

Responsibilities

Provide courteous, accurate and prompt customer service, to ensure customer satisfaction and support of field service technicians.
Work with industrial service team to maintain and monitor customer preventative maintenance schedules.
Work closely with suppliers to order parts, track shipments, and ensure pricing and deliveries are met.
Size new and replacement valves to customer requirements, working with supplier portals and sizing programs.
Maintain desired inventory levels needed for upcoming jobs.
Estimating onsite and inshop service work.
Perform parts inspection and assemble parts kits for service technicians.
Process warranty claims from start to finish.

Qualifications

Postsecondary education in Business Administration or relevant work experience.
Must have strong time management skills, attention to detail, and deadline orientated.
Must be able to problem solve, multitask, and the ability to adapt.
Must be able to work independently and be selfdriven.
Must have strong computer literacy including knowledge of Microsoft Office products and ERP systems.
Mechanical aptitude would be considered an asset.
Related experience working in a fastpaced service environment is also an asset.

We Are Offering a Full-time, Permanent Position in One of Canada's Best Managed Companies, With a Proven Team, And a Competitive Compensation Package: