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    Inside Sales Representative - Vaughan, Canada - Dass Steel Service Center

    Dass Steel Service Center
    Dass Steel Service Center Vaughan, Canada

    4 days ago

    Default job background
    Full time
    Description

    Inside Sales Representative


    • Cultivate customer relationships that ensure long term retention and future sales opportunity.


    • Handle inbound, unsolicited prospect calls and convert them into sales. Accurately calculate price quotations, discuss credit terms, prepare sales orders and compile reports with accuracy.


    • Respond and follow up with customers in a timely and professional manner.


    • Investigate and expedite the resolution of customer problems and complaints while managing expectations.


    • Source and purchase irregular and/or out of stock items while following up to ensure on-time delivery.


    • Update changes to existing accounts and enter new customer information into corporate database.


    • Conduct proactive sales efforts to expand business including cold calling prospects.


    • Collaborate with management to determine effective strategic sales approaches.

    . Other duties as assigned.

    Accountabilities of this role are listed below, but are not limited to the following:

    • Achieving or succeeding monthly sales quotas as determined by management
    • Assisting in the resolution of customer issues as necessary. Producing and submitting reports, documentation as directed and specified by management
    • Reporting customer complaints to the Inventory/Quality department in a timely manner.
    • Educate and close prospects and warm leads.
    • Work diligently, efficiently, and closely with the Outside Sales team to meet the expectations of our client base.
    • Qualify prospects, develop & maintain customer relationships throughout the sales cycle, and close sales transactions.

    Job Requirements

    • Post-secondary education and/or experience in cold calling and sales
    • Competitive, and self-motivated attitude
    • Proficient with MS Office (i.e. Word, Excel, Outlook)
      • Strong math aptitude
    • Detail oriented
      • Strong interpersonal and communication skills
    • Strong customer management and follow-up skills
    • Problem solving / conflict resolution and negotiation skills
    • Ability to work well and excel while working with a team or individual
    • Metal Industry experience: 2 years (required)
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