Program Coordinator, Esl - Calgary, Canada - University of Calgary

Description

Description

The English Language Program within U of C Continuing Education is currently seeking a Full-time Limited Term Program Coordinator, ESL for approximately 12 months.

The English Language Program (ELP) provides second language learning solutions at the local and international level for individual, institutional, and business clients. This position reports to the Manager, Customer Service and Operations, and Manager, International Partnerships and works closely with Managers, Coordinators, Instructors and other staff in a cross-functional team environment that supports over 1000 English learners annually. The ESL program occasionally requires the ability to work a variable schedule (evenings, weekends, and irregular work days). Some off-campus work will be required. Peak work periods are July, August, September, January, February and April. Time off during peak periods will be limited.

Summary of Key Responsibilities (job functions include but are not limited to):

Student Support

• Provide current and prospective students with information & assistance on course and program selection, registration, program requirements, refunds and transfers, and scheduling.
• Process admission applications, course registrations, transfers/withdrawals, and fee transactions.
• Process payments made by charge/debit card, cheque, invoice, cash or bank wire.
• Provide support for students to gain campus access, such as Upass, Kinesiology, UniCard and other access as needed.
• Inform students and clients groups of the educational programs and services of the English Language Program, Continuing Education, the University, and other educational providers.
• Respond effectively to ELP student concerns and provide general student support.

Administrative and Course support

• Manage student and instructor records in compliance with University policy (i.e. retention and destruction).
• Monitor student program requirements for parchments/certificates.
• Coordinate student assessment packages and credentials.
• Coordinate the distribution of course evaluation instruments and handle follow-up processes/procedures as required.
• Create and maintain course sections in ContEd registration system.
• Provide support to create and maintain various promotional/communication materials, such as brochure, website and social media.
• Provide Instructor support/information sessions.
• Maintain inventory of office and instructional supplies, materials and equipment.
• Process payments for supplies, instructional services, and other services.
• Prepare student materials and records (ex. orientations, ELP transcripts and parchments).
• Provide eLearning logistics and support (i.e. delivery platform and related resources).
• Book facilities and communication media resources.
• Order instructional supplies, materials and equipment.
• Maintain inventory of marketing and promotional materials.
• Support recruitment and promotional events.
• Provide clerical support to Director, International.

Qualifications / Requirements:

• Minimum of 5 years of work experience working in an ESL program, preferably in a post-secondary educational environment.
• Completion of a level of education equal to a business administration certificate, diploma program, or an equivalent combination of education and experience.
• An undergraduate university degree or a demonstrated record of continuous learning and experience working in a post secondary school environment would be an asset.
• Excellent communication, interpersonal, organizational, and time management skills with the ability to set priorities and meet deadlines.
• Reliable team player who uses good judgment, approaches matters in a professional and positive manner, and demonstrates a strong customer service orientation.
• Highly proficient in the use of the Microsoft Office suite (Word, Excel, and Outlook).
• Experience with the University's core business systems: PeopleSoft, e-Procurement, and Continuing Education Student Registration System (Destiny One) or other educational student info. systems would be an asset.
• Experience with print media publishing, web-management system, social media management would be an asset.
• Positive attitude and demonstrated ability to be a collaborative team member.
• Cross-cultural sensitivity and experience working with clients of limited English proficiency.
• Oral and written fluency in Japanese.
• Knowledge of language learning theory and principles is an asset.

Application Deadline: April 29, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Operationa;/Administrative Job Family, Phase 3.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ) and requests for accommodations can be sent to Human Resources ).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.