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    Manager (H/F) - Temps complet - Ontario, Canada - CrowdStrike Holdings, Inc.

    CrowdStrike Holdings, Inc.
    CrowdStrike Holdings, Inc. Ontario, Canada

    3 weeks ago

    Default job background
    Full time
    Description
    Manager, Technical Account Management (Remote, CAN) page is loaded Sr. Manager, Technical Account Management (Remote, CAN)

    Apply locations Canada - Remote ON Canada - Remote NS Canada - Remote NB Canada - Remote BC Canada - Remote AB time type Full time posted on Posted 2 Days Ago job requisition id R15176 #WeAreCrowdStrike and our mission is to stop breaches.

    As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks.

    Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level.

    As a Manager of the Technical Account Management team, you will lead a team of talented Technical Account Managers who work with CrowdStrike customers based in North America region to ensure that they are well protected and empowered to stop breaches.

    You will be expected to develop, build and retain a strong technical team in a rapidly growing and evolving company.

    You will also partner with the sales team on planning and executing on a shared vision for North America region.

    Build, develop and support a customer-focused team comprised of Technical Account Managers supporting Enterprise customers in North America region
    Think outside of the box to constantly innovate and help protect our customers while providing excellent Premium Support service
    Act as a coach, mentor, and educator to the Technical Account Managers on your team
    Follow up with customers in response to CSAT survey results and identify areas of improvement and, if warranted, implement corrective actions
    Maintain control of the overall resolution of any escalated case, leading cross-functional as needed
    Participate in strategic planning sessions with customer success and sales management teams
    Identify customers at risk across a large portfolio of accounts and coordinate the development of success plans to remediate the situation and ensure a successful renewal
    Act as the technical bridge between CrowdStrike and the customer by helping customers better understand CrowdStrike capabilities, while capturing their requirements and needs
    Experience in people management position, ideally in customer support / customer success
    Bachelor's Degree in computer science or relevant work experience
    Technical understanding of endpoint protection technologies
    Self-starter with ability to work independently, but also manage expectations of both customers, employees, and peers
    Experience as a successful Technical Account Manager / Customer Success Manager with a track record of exceeding customers' expectations
    A demonstrated ability to manage professional level employees
    Excellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels, to include being able to interact with senior executive stakeholders
    Ability to work remotely and able and willing to travel on short notice, up to 25% of the time
    LI-Remote
    #Remote-first culture
    Competitive vacation and flexible working arrangements
    Offices with stocked kitchens when you need to fuel innovation and collaboration

    By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

    If you need reasonable accommodation to access the information provided on this website, please contact .The base salary range for this position in Canada is $120,000 - $190,000 CAD per year + variable/incentive compensation + equity + benefits.

    A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

    Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

    #
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