Associate Fraud - Montreal, Canada - Bell

Bell Montreal, Canada

Found in: beBee S2 CA - 1 week ago

Description

Req Id: 417535

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell's industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

Name and description of the hiring department

A challenging and interesting opportunity for a motivated and action oriented individual in the Bell Corporate Security – Anti-Fraud Center.

Bell Canada Corporate Security is accountable for establishing, implementing, administering and enforcing Bell Canada's Security Policies. The Anti-Fraud Center detects, analyzes and investigates potential telecommunications fraud on all of the different Bell services and technologies offered. We are responsible for managing the fraud governance program and working with the various Bell business units and external partners to take corrective actions to minimize fraud losses and protect company revenues.

Under the direction of the Manager – Fraud Control Compliance & Detection, the chosen candidate will be responsible for the detection, investigation, and treatment of fraud against Bell. As well, the candidate will be required to document all fraud cases to allow the company to track trending and compile evidence against potential fraudsters.

Job duties / accountabilities

Detect, investigate and address potential fraud through a variety of internal and external applications and recognize fraud trends
Handle unusual and complex situations such as identity theft, escalations, specific email requests, billing inconsistencies, and work with fraud partners in a professional manner
Communicate with victims, customers, and suspected fraudsters to determine the nature of fraudulent activity and resolve fraud cases to mitigate business losses
Provide feedback and coaching to internal and external partners and assist in documenting new processes and possibly assist with training documentation
Document all fraud cases in case management and ticket management systems and databases to create an internal audit trail
Take the necessary corrective measures to reduce fraud-related losses while maintaining good relationships with internal and external clients
Participate in process improvement projects, including automation and simplification of procedures, and submit recommendations

Essential skills / competencies

Knowledge of English and French are required: Proficiency in the language without any significant restrictions, in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Proficient in MS Office tools (Excel, Powerpoint), a test could be administrated
Excellent analytical, problem-solving and decision-making skills
Ability to document clearly and effectively
Ability to learn quickly from internal systems
Consistently demonstrate good judgment, honesty, integrity and discretion
Ability to work independently under minimal supervision or in collaboration with other team members
Ability to take on heavy workloads, work under pressure, multi-task, learn and apply knowledge acquired quickly
Behavior in line with the company's values and positive, professional attitude
Results-oriented, highly adaptable in an ever-changing environment

Preferred qualifications / competencies

knowledge of Bell's internal applications
Experience and knowledge of wired, cellular and Internet networks
Fraud industry certification is an asset (i.e.: CTFS (Certified Telecommunications Fraud Specialist}, CFE (Certified Fraud Examiner}, etc.)
Studies related to the field (criminology, security, fraud, etc.)
Knowledge of a 3rd language
Experience in fraud detection/prevention or related field
Experience in customer service

Working conditions

The applicant must obtain a security clearance, which includes a criminal record and credit bureau check
Flexibility to work various hours to meet business needs (Weekdays, evenings and weekends from 7:00 a.m. to midnight)
In case of business emergencies, the candidate may have to work exceptionally in different work hours

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 05/13/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada , QC , Montreal

Bell, one of Canada's Top 100 Employers.

Associate Fraud

Found in: beBee S2 CA - 1 day ago

Bell Canada Montreal, Canada OTHER

Req Id: 417540 · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world. · If you're ready to bring game-changing ideas to life and join a co ...
Associate Fraud

Found in: Talent CA C2 - 3 hours ago

Bell Montreal, Canada

Req Id: 417540 · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world. · If you're ready to bring game-changing ideas to life and join a co ...
Associate Fraud

Found in: beBee S2 CA - 1 day ago

Bell Canada Montreal, Canada OTHER

Req Id: 417535 · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world. · If you're ready to bring game-changing ideas to life and join a co ...
Associate Fraud

Found in: beBee S2 CA - 1 week ago

Bell Montreal, Canada

Req Id: 417540 · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world. · If you're ready to bring game-changing ideas to life and join a co ...
Associate Fraud, Seasonal

Found in: Talent CA C2 - 3 hours ago

Bell Montreal, Canada

Req Id: 417763 · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world. · If you're ready to bring game-changing ideas to life and join a co ...
Associate Fraud, Seasonal

Found in: beBee S2 CA - 1 week ago

Bell Montreal, Canada

Req Id: 417763 · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world. · If you're ready to bring game-changing ideas to life and join a co ...
Auditeur Télétravail

Found in: Jooble CA O C2 - 2 days ago

Cigna Health and Life Insurance Company Montréal, QC, Canada

Bilingual Dental Auditor-Express Scripts Canada page is loaded Bilingual Dental Auditor-Express Scripts Canada · Apply remote type Hybrid locations Montreal, QC Mississauga, ON time type Full time posted on Posted 4 Days Ago job requisition id The role of the Fraud, Waste and Ab ...
Vice Finance

Found in: Adzuna CA C2 - 18 hours ago

Evo Ressources inc. Montreal, Canada

We are currently seeking a Vice President Finance for our client, Dumont Nickel. · About Dumont Nickel and NiVolt: · Dumont is a large-scale nickel and cobalt deposit located 25 km west of the town of Amos in the established Abitibi mining camp in the mining-friendly province of ...
RISQ Testing Officer

Found in: Jooble CA O C2 - 2 days ago

Société Générale Montréal, QC, Canada

The Risk Management Department contributes to the sustainable growth of the Societe Generale group through its expertise, understanding of risks, and risk management techniques. The department's mission is to independently analyze, assess, manage and monitor risk-taking activitie ...
senior investigator, financial crimes and misconduct

Found in: beBee S2 CA - 1 week ago

BUSINESS DEVELOPMENT BANK OF CANADA Montréal, Canada TEMPORARY

We are banking at another level. · Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious ...
RISQ Testing Officer

Found in: Jooble CA O C2 - 2 days ago

Société Générale Montréal, QC, Canada

Responsibilities · ABOUT THE DEPARTMENT: · The Risk Management Department contributes to the sustainable growth of the Societe Generale group through its expertise, understanding of risks, and risk management techniques. The department's mission is to independently analyze, ass ...
Private Banking Officer

Found in: Jooble CA O C2 - 2 days ago

Bank of Montreal Montréal, QC, Canada

Private Banking Officer Credit - BMO Private Wealth page is loaded Private Banking Officer Credit - BMO Private Wealth · Apply locations Montreal, QC, CAN time type Full time posted on Posted 2 Days Ago job requisition id R Application Deadline: · Wealth Sales & Service Provide ...
Private Banking Officer Credit

Found in: Jooble CA O C2 - 2 days ago

Bank of Montreal Montréal, QC, Canada

Private Banking Officer Credit - BMO Private Wealth page is loaded · Private Banking Officer Credit - BMO Private Wealth · Apply locations Montreal, QC, CAN time type Full time posted on Posted 2 Days Ago job requisition id R Application Deadline: · 05/08/2024 Address: · 125 ...
RISQ Testing Officer

Found in: Talent CA C2 - 6 days ago

Société Générale Assurances Montreal, Canada Fixed term contract

RISQ Testing Officer / Auditor · Fixed term contract|Montreal|Risks RISQ Testing Officer / Auditor · Montreal, Canada · Fixed term contract · Risks · Responsibilities · ABOUT THE DEPARTMENT: · The Risk Management Department contributes to the sustainable growth of the Soci ...
Private Banking Officer Credit

Found in: Talent CA C2 - 1 day ago

BMO Montreal, Canada Full time

Application Deadline: · 05/08/2024 Address: · 1250 boul Rene Levesque Ouest Job Family Group: · Wealth Sales & Service Provides a superior level of customer service and portfolio management in lending services for all existing and potential clients and in support of a team of spe ...
Private Banking Officer Credit

Found in: Talent CA 2 C2 - 1 day ago

BMO Montreal, Canada Full time

Application Deadline: · 05/08/2024Address: · 1250 boul Rene Levesque OuestJob Family Group: · Wealth Sales & ServiceProvides a superior level of customer service and portfolio management in lending services for all existing and potential clients and in support of a team of specia ...
Senior Associate, Forensic

Found in: Jooble CA O C2 - 2 days ago

PwC Brossard, QC, Canada

PwC · We are a community of solvers combining human ingenuity, experience and technology innovation to help organisations build trust and deliver sustained outcomes. Fraud, Investigations & Regulatory Enforcement (FIRE) Management Level · Senior Associate Job Description & Summ ...
Forensic Senior Associate

Found in: Jooble CA O C2 - 2 days ago

PwC Brossard, QC, Canada

PwC · We are a community of solvers combining human ingenuity, experience and technology innovation to help organisations build trust and deliver sustained outcomes. View company page · Line of Service · Advisory Industry/Sector · Not Applicable Specialism · Fraud, Invest ...