Associate Fraud - Montreal, Canada - Bell

Bell Montreal, Canada

4 days ago

Description

Req Id: 417540

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell's industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

Name and description of the hiring department

A challenging and interesting opportunity for a motivated and action oriented individual in the Bell Corporate Security – Anti-Fraud Center.

Bell Canada Corporate Security is accountable for establishing, implementing, administering and enforcing Bell Canada's Security Policies. The Anti-Fraud Center detects, analyzes and investigates potential telecommunications fraud on all of the different Bell services and technologies offered. We are responsible for managing the fraud governance program and working with the various Bell business units and external partners to take corrective actions to minimize fraud losses and protect company revenues.

Under the direction of the Manager – Fraud Control Compliance & Detection, the chosen candidate will be responsible for the detection, investigation, and treatment of fraud against Bell. As well, the candidate will be required to document all fraud cases to allow the company to track trending and compile evidence against potential fraudsters.

Job duties / accountabilities

Detect, investigate and address potential fraud through a variety of internal and external applications and recognize fraud trends
Handle unusual and complex situations such as identity theft, escalations, specific email requests, billing inconsistencies, and work with fraud partners in a professional manner
Communicate with victims, customers, and suspected fraudsters to determine the nature of fraudulent activity and resolve fraud cases to mitigate business losses
Provide feedback and coaching to internal and external partners and assist in documenting new processes and possibly assist with training documentation
Document all fraud cases in case management and ticket management systems and databases to create an internal audit trail
Take the necessary corrective measures to reduce fraud-related losses while maintaining good relationships with internal and external clients
Participate in process improvement projects, including automation and simplification of procedures, and submit recommendations

Essential skills / competencies

Knowledge of English and French are required: Proficiency in the language without any significant restrictions, in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Proficient in MS Office tools (Excel, Powerpoint), a test could be administrated
Excellent analytical, problem-solving and decision-making skills
Ability to document clearly and effectively
Ability to learn quickly from internal systems
Consistently demonstrate good judgment, honesty, integrity and discretion
Ability to work independently under minimal supervision or in collaboration with other team members
Ability to take on heavy workloads, work under pressure, multi-task, learn and apply knowledge acquired quickly
Behavior in line with the company's values and positive, professional attitude
Results-oriented, highly adaptable in an ever-changing environment

Preferred qualifications / competencies

knowledge of Bell's internal applications
Experience and knowledge of wired, cellular and Internet networks
Fraud industry certification is an asset (i.e.: CTFS (Certified Telecommunications Fraud Specialist}, CFE (Certified Fraud Examiner}, etc.)
Studies related to the field (criminology, security, fraud, etc.)
Knowledge of a 3rd language
Experience in fraud detection/prevention or related field
Experience in customer service

Working Conditions

Flexibility to work various hours to meet business needs (Weekdays, evenings and weekends from 7:00 a.m. to midnight)
In case of business emergencies, the candidate may have to work exceptionally in different work hours
Must pass a security clearance check including criminal record check

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Union
Job Status: Regular - Part time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 05/13/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

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